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- Tasks: Join our team as a Ticketing Agent, handling air travel bookings for business clients.
- Company: We're an Independent Corporate Travel company based in Kent, focused on exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team, making travel seamless for businesses while enhancing your skills.
- Qualifications: 2+ years in corporate travel booking and proficiency in GDS systems required.
- Other info: Certification in travel or tourism is a bonus; we value your expertise!
The predicted salary is between 28800 - 48000 £ per year.
Are you experienced working within Corporate Travel? Knowledgeable of all things ticketing? We are working with an Independent Kent based Corporate Travel company, who are looking for an experienced Ticketing Executive to join the team. They are seeking a detail-oriented and customer-focused Ticketing Agent to join their corporate travel team. The ideal candidate will be responsible for handling all aspects of air travel ticketing and reservations for business clients, ensuring efficiency, accuracy, and compliance with corporate travel policies.
Key Responsibilities:
- Book domestic and international airline tickets for business travellers using GDS systems (e.g., Amadeus, Sabre, Galileo).
- Handle itinerary planning, changes, cancellations, and re-issues while ensuring minimal costs and penalties.
- Provide expert guidance on travel regulations, entry requirements, and fare rules.
- Process ticket exchanges, refunds, and voids in accordance with airline policies and deadlines.
- Ensure all reservations comply with the client's corporate travel policy.
- Deliver prompt and courteous customer service through phone, email, and chat.
- Maintain accurate records of all bookings and transactions.
- Collaborate with internal departments and travel managers to meet travel needs.
- Stay updated on airline policy changes, industry regulations, and travel technology tools.
Qualifications:
- Minimum 2 years of experience in corporate or business travel booking.
- Proficiency in at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Strong knowledge of international and domestic fare construction and airline rules.
- Excellent communication, problem-solving, and organizational skills.
- Ability to multitask and handle high-pressure situations with professionalism.
- Knowledge of visa, passport, and travel documentation requirements.
- Certification in travel or tourism is a plus (e.g., IATA, ASTA).
Interested? Please APPLY or contact.
Ticketing Agent employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Agent
✨Tip Number 1
Familiarise yourself with the specific GDS systems mentioned in the job description, such as Amadeus, Sabre, or Galileo. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview process.
✨Tip Number 2
Stay updated on the latest trends and changes in corporate travel regulations and airline policies. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and industry.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled ticketing issues, such as cancellations or re-issues. Real-life examples will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with professionals in the corporate travel industry through platforms like LinkedIn. Engaging with others in the field can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Ticketing Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in corporate travel and ticketing. Emphasise your proficiency with GDS systems like Amadeus, Sabre, or Galileo, and include specific examples of how you've handled ticketing and reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention your knowledge of travel regulations and your ability to manage bookings efficiently, as these are key aspects of the role.
Highlight Relevant Experience: In your application, focus on your previous roles in corporate travel. Detail your responsibilities related to ticketing, itinerary planning, and compliance with corporate travel policies to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your professionalism and attention to detail, which is crucial for a Ticketing Agent.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Global Distribution Systems like Amadeus, Sabre, or Galileo. Be prepared to discuss specific scenarios where you successfully booked tickets or resolved issues using these systems.
✨Demonstrate Attention to Detail
As a Ticketing Agent, accuracy is key. During the interview, provide examples of how you've ensured compliance with corporate travel policies and handled itinerary changes without errors.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of examples where you provided exceptional service, especially in high-pressure environments, and be ready to explain your approach.
✨Stay Updated on Industry Trends
Show your knowledge of current airline policies, travel regulations, and technology tools. Mention any recent changes in the industry that could impact corporate travel, demonstrating your commitment to staying informed.
