At a Glance
- Tasks: Oversee ground handling operations and ensure safety compliance for a busy airline.
- Company: Join a growing airline with a focus on quality and customer satisfaction.
- Benefits: Competitive salary up to £55,000 and opportunities for career growth.
- Other info: Ideal for agile individuals who thrive in fast-paced environments.
- Why this job: Lead a dynamic team and make a real impact in the aviation industry.
- Qualifications: 5 years of experience in airline operations and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Station Manager needed ASAP! My client, a busy growing airline, is seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards at sites under your supervision, in line with current procedures and the Health and Safety at Work program.
Key Responsibilities:
- Supervise the services provided to the airline's clients at all stages of the passenger journey, ensuring compliance and quality standards.
- Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards.
- Oversee and control the performance of third-party assistance organizations.
- Coordinate passenger support in case of irregularities (transport, accommodation).
- Represent the airline to local authorities and various stakeholders at the station.
- Liaise with the Operations Control Centre and other operational entities (Hotline, HUB, etc.).
- Report on station activity and escalate passenger complaints to relevant entities for resolution.
- Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.
- Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction.
Desired Profile:
- Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.
- Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator.
- Key Skills:
- Strong leadership and excellent team management skills.
- Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements.
- Strong customer service acumen and the ability to manage complex situations.
- Proactivity and analytical thinking for decision-making under pressure.
- Disciplined organization for enhanced operational efficiency.
- Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.
- Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.
- Languages: Fluency in written and spoken English is mandatory for this position.
Salary: Up to £55,000 DOE
Interested? Apply here or email (url removed).
Station Manager(Airline) employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an excellent employer that values flexibility and employee engagement, making it an ideal place for a Part-Time HR Executive. With a supportive work culture in South West London, employees benefit from competitive salaries and opportunities for professional growth while contributing to impactful people initiatives. Join a team that prioritises collaboration and fosters a genuine interest in enhancing workplace culture.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
