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- Tasks: Oversee planning and delivery of overseas sports group tours, ensuring smooth operations.
- Company: Join a dynamic sports specialist Tour Operator with a passion for travel and adventure.
- Benefits: Enjoy flexible working, unlimited annual leave, and performance-related bonuses.
- Why this job: Be part of an enthusiastic team, attend major sporting events, and shape a growing business.
- Qualifications: Experience in operations within the travel industry, ideally with group or sports travel.
- Other info: Hybrid working options available; apply now to join an exciting journey!
The predicted salary is between 36000 - 60000 £ per year.
Are you an organised Senior Operations Executive from a Tour Operations background? We\’re recruiting a Senior Operations Consultant for a sports specialist Tour Operator, to oversee the planning and delivery of overseas group tours, as well as accompany these tours. If you have previously worked within group travel, sports travel or Tour Operations in an operational role, this could be your next career move! In return you will receive a competitive starting salary dependent on experience, plus bonus and further benefits! You will be within commuting distance of Chesterfield, though hybrid, flexible working is offered!
JOB DESCRIPTION:
- Design and develop tour packages for international sports tours.
- Source and negotiate with hotels, ground transportation providers, airlines and DMCs to provide high standard tours at the best possible prices.
- Working with the Head of Operations and Finance Team to develop accurate budgets and costings for all tours, excursions and events, providing forecasted P&L for all tours.
- Coordinate the accurate loading of tours and products onto our booking system and website, including creating detailed sales itineraries with interesting and informative content.
- Brief the wider organisation prior to tours going on sale, ensuring all team members have detailed product briefs.
- Manage end-to-end logistics of a tour: flights, hotels, ground transport, excursions and tickets to ensure all deliverables are met on time and within budget.
- Maintain tight control of stock and provide accurate financial risk records to ensure accurate and clear data is available to internal stakeholders and suppliers.
- Build and maintain strong relationships with partners, DMCs, and official ticketing organisations.
- Ensuring all H&S requirements are met prior to and during tours.
- Producing comprehensive pre-departure information for travel members alongside details pre-tour briefings to Tour Managers and all on-tour staff.
- Traveling to destinations for on-the-ground delivery of tours, ensuring the smooth running of the tours and proactively addressing any issues that may arise, such as travel delays, unexpected changes in tour plans, or member concerns.
- Tracking tour progress and identifying areas for improvement, and if necessary, implementing changes whilst on tour.
- Be a champion for the fan journey – working with the Head of Operations, Customer Service Manager and Marketing Team to ensure a smooth and high energy experience from pre-booking through to when members return from tour.
- Working with the Head of Operations and Customer Service Manager to monitor performance metrics and complaint resolution.
- Working with the Customer Service Manager to gather and act on Tour Manager and travel member feedback to refine future tour offerings.
- Produce post-tour debrief reports including tour P&Ls and supplier reviews.
EXPERIENCE REQUIRED:
The successful candidate will have previous experience in an operations role within the travel industry, ideally having worked for a Tour Operator that specialising in group travel and/or sport. You will have sound knowledge Microsoft Office, be organised and able to work to deadlines, with good attention to detail skills. You will be customer focused and enjoy being part of a collaborative team.
THE PACKAGE:
– A salary is dependent with performance-related bonuses.
– Opportunities for professional growth and development
– A dynamic and enthusiastic work environment with a passionate team
– The opportunity to be involved in and attend major sporting events outside of the usual workplace
– The opportunity to shape the direction of a rapidly growing business in an exciting industry
– Flexible working, with hybrid WFH opportunities
– Company-wide unlimited annual leave policy
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details! Please be advised we are only able to respond to candidates who have the relevant Travel Industry experience, due to the volume of applications received.
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Senior Operations Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Consultant
✨Tip Number 1
Network with professionals in the travel and sports sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at our company.
✨Tip Number 2
Familiarise yourself with the latest trends in group travel and sports tourism. Being knowledgeable about current market demands can help you stand out during interviews and discussions with us.
✨Tip Number 3
Prepare to discuss your previous operational experiences in detail. Be ready to share specific examples of how you've successfully managed logistics, budgets, and team coordination in past roles.
✨Tip Number 4
Showcase your passion for sports and travel during your interactions with us. Whether it's through personal anecdotes or professional experiences, demonstrating your enthusiasm can make a lasting impression.
We think you need these skills to ace Senior Operations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations within the travel industry, particularly focusing on group and sports travel. Use specific examples that demonstrate your skills in planning, logistics, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and sports. Mention how your previous roles have prepared you for this position and how you can contribute to the company's success. Be sure to address the specific requirements mentioned in the job description.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work under pressure. Mention your proficiency in Microsoft Office and any other relevant software that may be beneficial for the role.
Showcase Your Teamwork: Since the role involves collaboration with various teams, include examples of how you've successfully worked in a team environment. Highlight any experiences where you’ve contributed to improving processes or enhancing customer experiences.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Tour Operations Experience
Make sure to highlight your previous experience in tour operations, especially in group travel or sports travel. Be prepared to discuss specific examples of tours you've managed, including the logistics involved and any challenges you overcame.
✨Demonstrate Your Organisational Skills
As a Senior Operations Consultant, organisation is key. Bring examples of how you've successfully planned and executed tours, managed budgets, and coordinated with various stakeholders. This will show your potential employer that you can handle the complexities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle unexpected changes during a tour. Think of scenarios from your past experiences and how you addressed them, showcasing your ability to remain calm under pressure.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so be ready to discuss how you've collaborated with others in previous roles. Highlight your communication skills and how you ensure everyone is on the same page before and during tours.
