At a Glance
- Tasks: Supervise reservations, handle calls, and support the team in delivering luxury travel experiences.
- Company: Join a leading Worldwide Tour Operator known for exceptional service and luxury travel.
- Benefits: Enjoy a competitive salary, commission opportunities, and a dynamic work environment.
- Other info: Opportunity for personal growth and team-building activities post-Covid.
- Why this job: Be part of a passionate team, enhance your sales skills, and contribute to unforgettable travel experiences.
- Qualifications: Experience with Amadeus, strong customer service skills, and a flair for luxury sales required.
The predicted salary is between 26000 - 31000 £ per year.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties: Handling incoming calls on all existing bookings - B2B & B2C
Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
Monitoring the webchat functionality and usage / conversions on queries.
Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
Create a Retention centric sales environment
Develop a team progress and training system based on Balance Scorecard achievements
Post Covid Team initiation and team build
Skills Required: Experience in using Amadeus
To offer expert knowledge and advice on destinations
Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
Developing excellent time management skills with the team
Up selling to maximise revenue on bookings
To efficiently perform all administrative duties associated with the role
Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
Driven to achieve Company targets
The Package: Salary: from 26,000 - 31,000
Plus, Target personal and group achievement Commission
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Reservations Supervisor - Tour Operator in London employer: Travel Trade Recruitment Limited
Join a leading Worldwide Tour Operator as a Reservations Supervisor, where you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a focus on delivering first-class service for a luxury brand, our company offers competitive salaries, performance-based commissions, and a culture that encourages teamwork and innovation. Located in a vibrant area, we provide unique opportunities to engage with diverse clients and enhance your career in the travel industry.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor - Tour Operator in London
✨Tip Number 1
Familiarise yourself with the Amadeus system if you haven't already. Since it's a key requirement for the Reservations Supervisor role, having a solid understanding of how it works will give you an edge during the interview process.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Practice scenarios where you can demonstrate your ability to upsell and provide excellent service, as these are crucial for working with a luxury brand.
✨Tip Number 3
Prepare to discuss your experience in managing teams and training staff. Highlight any previous roles where you've developed team progress systems or worked towards achieving targets, as this aligns with the responsibilities of the position.
✨Tip Number 4
Show your passion for travel and knowledge of various destinations. Being able to speak confidently about different locations will not only impress your interviewers but also demonstrate your commitment to providing expert advice to customers.
We think you need these skills to ace Reservations Supervisor - Tour Operator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially with the Amadeus system and any previous roles in customer service or sales. Use specific examples that demonstrate your skills in handling bookings and managing customer relationships.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the travel industry and your ability to provide first-class service. Mention your experience with luxury brands and how you can contribute to creating a retention-centric sales environment.
Highlight Key Skills:In your application, emphasise your excellent telephone manner, persuasive communication skills, and ability to adapt to different situations. These are crucial for a Reservations Supervisor role, so make them stand out.
Showcase Teamwork and Leadership:Since the role involves developing a team progress and training system, include examples of your leadership experience and how you've successfully worked within a team to achieve targets in previous positions.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Amadeus Skills
Make sure to highlight your experience with the Amadeus system during the interview. Be prepared to discuss specific instances where you've used it effectively, as this is a key requirement for the role.
✨Demonstrate Excellent Communication
Since the role involves handling calls and customer interactions, practice articulating your thoughts clearly and confidently. A good telephone manner is crucial, so consider doing mock calls to refine your approach.
✨Prepare for Sales Scenarios
Expect questions related to sales techniques and how you would handle various customer scenarios. Think of examples where you've successfully upsold or provided exceptional customer service in previous roles.
✨Understand the Luxury Brand
Research the luxury brand that the tour operator represents. Familiarise yourself with their offerings and values, as this will help you align your answers with what they are looking for in a Reservations Supervisor.
