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- Tasks: Assist Russian-speaking clients with travel plans and manage bookings for an exceptional experience.
- Company: Join a dynamic team focused on delivering seamless inbound travel services.
- Benefits: Enjoy career growth, training opportunities, and a supportive team culture.
- Why this job: Perfect for travel enthusiasts wanting to make a difference in clients' journeys.
- Qualifications: Fluent in Russian and English, with 1-2 years in travel or customer service.
- Other info: Work in a fast-paced environment with diverse travel experiences.
We are seeking a dedicated and customer-focused Inbound Travel Agent to join our team. In this role, you will be responsible for assisting Russian speaking clients with their travel plans, providing tailored travel solutions, managing bookings, and ensuring an exceptional travel experience. You will work closely with suppliers, internal teams, and clients to deliver seamless inbound travel services.
Key Responsibilities:
- Handle inbound calls, emails, and messages from Russian speaking clients, assisting them with travel inquiries and providing tailored travel solutions.
- Offer expert advice on destinations, tours, transportation, accommodations, activities and excursions based on clients' preferences and interests.
- Process and manage travel bookings, ensuring accuracy and attention to detail.
- Follow up with clients to ensure satisfaction, making any necessary adjustments to bookings.
- Coordinate travel arrangements for clients, hotel accommodations, tours, excursions for UK travel arrangements.
- Provide detailed itineraries and travel documents to clients, ensuring all logistical elements are in place.
- Handle changes, cancellations, and special requests for clients in a timely and efficient manner.
- Build and maintain relationships with local suppliers, tour operators, hotels, and other service providers to ensure smooth bookings and service delivery.
- Negotiate and secure competitive rates, packages, and offers for clients.
- Deliver exceptional customer service throughout the booking process, from initial inquiry through to post-travel follow-up.
- Resolve any issues or complaints promptly and professionally, ensuring customer satisfaction.
- Identify opportunities to upsell additional services, such as tours, excursions, and upgrades, to enhance the client experience.
Skills & Qualifications:
- Fluent in Russian (both written and spoken). Proficiency in English is required.
- Minimum 1-2 years of experience in inbound travel, sales, or customer service, preferably in the travel or tourism industry.
- Experience in managing travel bookings, advising clients on travel options, and using booking systems.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Quick to adapt to new software and technologies.
- Strong interpersonal skills and the ability to communicate effectively with clients, both verbally and in writing.
- Experience in sales or a strong ability to upsell additional services, products, and upgrades.
- Strong attention to detail, multitasking abilities, and the ability to manage multiple bookings simultaneously.
- Knowledge of Russian culture and travel preferences, with an ability to customize travel experiences for Russian-speaking clients.
Personal Attributes:
- Ability to work independently and in a team environment.
- A proactive, client-focused approach with a passion for travel and customer service.
- Strong problem-solving skills and the ability to think on your feet.
- Professional, approachable, and enthusiastic manner.
Preferred Qualifications:
- A background in travel and tourism or a related field.
- Knowledge of additional languages.
- Experience working with a wide range of clients in the inbound tourism sector.
Why Join Us?
- The opportunity to work in a fast-paced, dynamic environment with opportunities for career growth.
- Be part of a collaborative and supportive team that values customer satisfaction.
- Gain exposure to a diverse range of travel experiences and destinations.
- Access to training and development to enhance your travel expertise.
Reservations/Operations Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations/Operations Consultant
✨Tip Number 1
Familiarise yourself with popular travel destinations and trends, especially those that appeal to Russian-speaking clients. This knowledge will help you provide tailored advice and solutions during your interactions.
✨Tip Number 2
Practice your communication skills in both Russian and English. Being able to switch seamlessly between languages will enhance your ability to connect with clients and resolve their inquiries effectively.
✨Tip Number 3
Network with professionals in the travel industry, particularly those who specialise in inbound tourism. Building relationships can lead to valuable insights and potential referrals that may benefit your application.
✨Tip Number 4
Demonstrate your customer service skills by volunteering or taking part in community events where you can interact with diverse groups. This experience will showcase your ability to handle various client needs and enhance your profile.
We think you need these skills to ace Reservations/Operations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in inbound travel, customer service, and any language skills, especially your fluency in Russian. Use specific examples that demonstrate your ability to manage bookings and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention your experience with Russian-speaking clients and how you can contribute to the company's success by providing tailored travel solutions.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Office Suite and any booking systems you've used. Mention your adaptability to new technologies, as this is crucial for managing travel arrangements efficiently.
Showcase Cultural Sensitivity: In your application, demonstrate your understanding of Russian culture and travel preferences. This will show the company that you can customise travel experiences effectively for their clients.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Language Skills
Since the role requires fluency in Russian and proficiency in English, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Russian, so practice common travel-related phrases and responses.
✨Highlight Customer Service Experience
Emphasise your previous experience in customer service, especially in the travel or tourism industry. Share specific examples of how you've handled client inquiries, resolved issues, and ensured customer satisfaction to showcase your ability to deliver exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or resolve unexpected issues. The interviewer will be looking for your ability to handle challenges effectively, so have a few examples ready that illustrate your problem-solving skills.
✨Familiarise Yourself with Travel Trends
Stay updated on current travel trends, popular destinations, and cultural preferences, particularly related to Russian-speaking clients. This knowledge will not only impress your interviewers but also show your passion for the travel industry and your commitment to providing tailored solutions.
