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- Tasks: Manage travel bookings and support sales with a focus on customer service.
- Company: Join a friendly travel company with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making travel dreams come true.
- Qualifications: Experience in travel operations and excellent customer support skills required.
- Other info: Exciting career prospects in a fast-paced industry.
The predicted salary is between 18000 - 42000 £ per year.
Are you currently an Operations Expert working in the travel industry? Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?
We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team.
We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis.
Role & Responsibilities
Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
- Book on-request or out-of-date range items: Flights, Accommodation, Cruise, Rail, Car Hire, Motorhome, Ferries, Transfers, Excursions
- Book and ticket international and domestic air travel using Galileo GDS system – published and IT fares
- Confidently manage schedule changes, cancellations, re‑issues and refunds within deadlines, ensuring minimal costs and penalties to the business
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions
- Handle general enquiries from internal teams and external customers, maintaining service level agreements for email response times
- Demonstrate a customer‑centric approach and proactive communication via phone and email, collaborating with internal departments to ensure a consistent and streamlined service
- Stay updated on supplier policy changes, industry regulations, and travel technology tools
Experience Required
- Previous experience from within travel operations and/or customer support is essential
- Canada and North America destination and/or supplier knowledge would be a strong advantage
- Proficient GDS experience is essential – GAL would be preferable, however cross‑training is possible
- Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues
- Knowledge or first‑hand experience of cruise and rail products would be an advantage
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations
Salary £30,000
To apply please click below, alternatively email (url removed) with your CV and a cover letter of why you feel you are the ideal candidate for the role.
#J-18808-Ljbffr
Operations & Sales Support Executive employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Sales Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for an Operations & Sales Support Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of fare rules and ticketing processes. Be ready to discuss your experience with GDS systems like Galileo, as well as how you've handled schedule changes and customer inquiries in the past.
✨Tip Number 3
Show off your customer-centric approach! During interviews, share examples of how you've gone above and beyond for customers or colleagues. This will demonstrate that you’re not just about the numbers but also about building relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the fabulous team at this lovely company.
We think you need these skills to ace Operations & Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in travel operations and ticketing. Use keywords from the job description to show that you’re a perfect fit for the Operations & Sales Support Executive role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the ideal candidate, focusing on your knowledge of fare rules and customer support experience. Keep it friendly and professional!
Show Off Your GDS Skills: Since proficiency in the Galileo GDS system is essential, make sure to mention any relevant experience you have with it. If you’ve worked with other systems, don’t hesitate to highlight that too!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our fabulous team!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of international fare rules and policies. Familiarise yourself with the Galileo GDS system, as well as any recent changes in travel regulations. This will not only show your expertise but also demonstrate your commitment to staying updated in the industry.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in ticketing, managing schedule changes, and handling customer enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can add value to their team.
✨Customer-Centric Mindset
Emphasise your customer service skills during the interview. Be ready to discuss how you've handled difficult situations or emergencies in the past. Companies love candidates who can maintain a calm and proactive approach while ensuring customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations and sales support processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively. For example, ask about their approach to managing supplier policy changes or how they ensure a streamlined service across departments.
