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- Tasks: Join our operations team to manage reservations and engage with B2B customers.
- Company: We're a leading service provider in the travel industry, expanding rapidly.
- Benefits: Enjoy a competitive salary, hybrid work options, and exciting events.
- Why this job: Experience a vibrant culture while building relationships and exploring attractions.
- Qualifications: Fluent in French, excellent communication skills, and a passion for hospitality.
- Other info: Opportunity to attend events and experience the products we offer.
The predicted salary is between 22000 - 25000 £ per year.
Are you based in Kent? Are you a fluent French speaker? Do you have experience within the Hospitality / Travel Industry and looking for your next exciting Kent based role? We have the role for you!
We are working with a leading service provider to the travel industry and due to expansion an opportunity has arisen to join their operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.
Role Profile:
- Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing
- Making group bookings for restaurants and attractions throughout the UK and Northern Europe
- Providing booking advice and assistance to our tour operator and consumer clients and suppliers
- Identifying, engaging, negotiating and onboarding of new supply partners
- Building and maintaining strong relationships with clients and suppliers
- Pro-actively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions and venues we are offering.
Skills required:
- Confident, polite and professional telephone manner
- French speaking
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to work with a sense of urgency and meet deadlines
- Demonstrate excellent attention to detail
- Computer literate - training will be provided on our in-house system
- Numeracy skills
- Interest in food, restaurants and other leisure products
The Package:
- Salary - £22,000 - £25,000
- Permanent/Hybrid (Gravesend)
- Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week
- Full-time, Permanent
Interested? Please click APPLY or contact (url removed).
Operations Executive employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Make sure to brush up on your French language skills, as fluency is a key requirement for this role. Practising common phrases and industry-specific vocabulary can help you stand out during the interview.
✨Tip Number 2
Familiarise yourself with the hospitality and travel industry trends, especially in the UK and Northern Europe. Being knowledgeable about current events and popular attractions will show your passion and commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how you've handled reservations or bookings. Think of specific examples that demonstrate your ability to work under pressure and maintain attention to detail.
✨Tip Number 4
Network with professionals in the travel and hospitality sectors. Engaging with industry events or online forums can provide valuable insights and connections that may help you during the application process.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality and travel industry. Emphasise any roles where you've engaged with B2B customers or handled reservations, as this is crucial for the Operations Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your fluency in French and your strong communication skills. Mention specific examples of how you've provided excellent customer service and built relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, ability to work under pressure, and computer literacy. These skills are essential for the role, so provide examples of how you've demonstrated them in past positions.
Show Enthusiasm for the Industry: Express your interest in food, restaurants, and leisure products in your application. This will show the employer that you are passionate about the industry and eager to engage with their product offerings.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Language Skills
As a fluent French speaker, make sure to highlight your language proficiency during the interview. You might be asked to demonstrate your skills, so be prepared to converse in French and discuss how it has helped you in previous roles.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your ability to engage with clients effectively.
✨Familiarise Yourself with the Industry
Research the hospitality and travel industry, especially focusing on trends and challenges. Being knowledgeable about the sector will allow you to engage in meaningful conversations and demonstrate your passion for the role.
✨Prepare Questions for Your Interviewers
Have a list of thoughtful questions ready to ask your interviewers. This shows your interest in the company and the role, and it gives you a chance to assess if the company is the right fit for you.
