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- Tasks: Support travel agents by resolving post-booking issues with professionalism and efficiency.
- Company: Dynamic travel company focused on exceptional customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a supportive team and make a real difference in the travel experience.
- Qualifications: Strong communication skills and a positive attitude towards teamwork.
- Other info: Fast-paced environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Purpose: To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company\’s reputation.
To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company.
Responsibilities
- To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism.
- To deal with schedule changes received from airlines via Galileo
- To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment.
- To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner.
- This will include amending dates, upgrading tickets, route changes, name changes refunds and seat/meal request.
- To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
- To amend hotel, car hire and transfer reservations, contact suppliers using email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends.
- To action ETA\’s (visa\’s), API\’s, Mobility Forms within set timeframes.
- To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.
- To support other members of the department and company overall by promoting a positive \”can do\” attitude.
- To assist with any other Flights department where necessary.
- Excellent written and oral communication competency.
- A willingness to take responsibility and to work as a part of a close team.
- Ability to adapt to the company culture and live the company values.
Package / Benefits
- A competitive salary
- Hybrid (after probation) Monday – Friday role in North London with 1 in 3 Saturday\’s (Day off in lieu)
- Professional development and growth within the company
Job Information
- Job Title:
- Company:
- Location:
- Posted: Oct 16th 2025
- Closes:
- Sector: Other
- Contract: Permanent
- Hours: Full Time
#J-18808-Ljbffr
Operations / Aftersales Agent employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations / Aftersales Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with travel agents, it's crucial to sound professional and courteous. Role-play with a friend or use our resources to sharpen your phone and email etiquette.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd handle specific scenarios related to booking issues or customer service. This will help you demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations / Aftersales Agent
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about supporting travel agents, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage conversations and resolve issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Show us how your experience aligns with what we’re looking for.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through. We want to see that you can maintain a friendly and approachable tone in your writing, just like you would when dealing with travel agents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations / Aftersales Agent inside out. Familiarise yourself with common post-booking issues and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and professionally. You might want to role-play with a friend or family member, simulating calls or emails with travel agents. This will help you feel more confident during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues under pressure. Think of times when you had to make quick decisions or manage difficult conversations. This will demonstrate your ability to handle the demands of the job.
✨Emphasise Teamwork and Adaptability
Highlight your experience working in teams and your ability to adapt to different company cultures. Share examples of how you've supported colleagues in the past and how you embody a positive 'can do' attitude. This aligns perfectly with the company's values and will make you stand out.
