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- Tasks: Manage online bookings and resolve issues efficiently while delivering top-notch customer service.
- Company: Join a passionate team in the travel industry, dedicated to creating memorable experiences.
- Benefits: Enjoy flexible working options, including home or hybrid arrangements, plus a supportive work culture.
- Why this job: Combine your love for travel with administration skills in a dynamic, fast-paced environment.
- Qualifications: 1 year of retail travel experience and proficiency in computer systems required; GDS knowledge is a plus.
- Other info: Full-time role with a 39-hour week and shifts up to 9pm; flexibility is essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.
Purpose of the Role: The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.
Key Responsibilities:
- Identifying issues and reporting through to the correct internal channels in order to resolve the root cause of a problem
- Understanding customer needs through effective questioning
- Utilising multiple supplier systems in order to re-book customers' holidays
- Process customer payments securely and accurately
- Loading accurately into our back-office system
- Ensuring all information obtained, inputted, and verified is accurate at all times
- Strive to deliver exceptional customer service
- Build and develop key relationships for repeat custom
The Person: Essential Knowledge, Skills and Abilities:
- At least 1 year's retail travel knowledge
- Travel agency or Tour Operator call centre experience
- Experience of working in a fast-paced environment
- Knowledge of supplier websites
- Computer competent to book holidays swiftly and efficiently
- World and Excel knowledge
- Proficient in packaging multiple products together
- Experienced in GDS (desirable however not essential)
This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must. This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.
Interested? Please click apply or call Hollie on (phone number removed), alternatively email (url removed).
Online Travel Booking Administrator employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Travel Booking Administrator
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Being knowledgeable about popular destinations, travel regulations, and customer preferences will help you stand out during interviews.
✨Tip Number 2
Brush up on your technical skills, especially with GDS systems and back-office software. If you have experience with these tools, be ready to discuss how you've used them to improve efficiency in previous roles.
✨Tip Number 3
Prepare examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to maintain a positive customer experience will be crucial.
✨Tip Number 4
Network with professionals in the travel industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role you're interested in.
We think you need these skills to ace Online Travel Booking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant travel knowledge and administration skills. Include specific examples of your experience in retail travel or call centre environments, as well as any proficiency with GDS systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention how your skills align with the responsibilities of the Online Booking Administrator role, particularly your ability to resolve issues and process bookings accurately.
Highlight Relevant Experience: In your application, emphasise your experience working in fast-paced environments and your familiarity with supplier systems. This will demonstrate your capability to handle the demands of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and clearly presented, as attention to detail is crucial in this role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Travel Knowledge
Make sure to highlight your travel experience during the interview. Discuss specific destinations you've visited or any travel-related roles you've held, as this will demonstrate your passion and expertise in the industry.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in previous roles. This is crucial for the Online Booking Administrator position, so be ready to explain your thought process and the steps you took to rectify problems.
✨Familiarise Yourself with Supplier Systems
If you have experience with any booking systems or GDS, be sure to mention it. If not, do a bit of research on common systems used in the industry, as this will show your initiative and willingness to learn.
✨Emphasise Customer Service Skills
Since exceptional customer service is key in this role, prepare to discuss how you've gone above and beyond for customers in the past. Use specific examples to illustrate your ability to understand and meet customer needs.
