Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a housekeeping team on a luxury train, ensuring cleanliness and guest satisfaction.
- Company: Join a prestigious luxury hospitality company offering unique travel experiences across the UK.
- Benefits: Enjoy a competitive salary, wellness programmes, private medical, and 25 days annual leave.
- Why this job: Experience stunning scenery while creating memorable stays for guests in a luxurious setting.
- Qualifications: Previous management experience in luxury hospitality and a relevant diploma or degree preferred.
- Other info: Flexible work on board a luxury train for up to 6 days at a time.
Are you an experienced housekeeping team leader / manager? Are you experienced working within the luxury hospitality sector? Excited by the opportunity to work whilst travelling through some of the UK’s most picturesque scenery? We have the role for you!
We have an exciting opportunity for a Head of Housekeeping, to lead a team of 2 - 3 housekeepers aboard a luxury UK based Explorer train. You will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the train. Lead the Cabin team to ensure the train is clean, well-maintained, and welcoming to guests. To ensure the highest standards of service, and creating a luxurious and enjoyable experience for our guests.
Responsibilities:- Oversee and manage the Cabin service for our guests, ensuring all services are delivered timeously, in accordance with our standards and meet the expectations of our guests.
- Provide excellent customer service to guests in accordance with the company and Leading Quality Assurance standards.
- Monitor team members' effectiveness and implement corrective action where required.
- Lead by example, providing a level of service and standards in line with company SOPs and customer expectations.
- Ensure Cabin stewards receive all necessary documentation, information, and materials to perform their duties efficiently and effectively.
- Supervise loading and unloading of luggage.
- Ensure guests are given the right cabin before departure with adequate amenities.
- Monitor loading and unloading of materials.
- Manage Cabins mise-en-place and clearing, providing help when necessary.
- Control storage facilities.
- Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas, with a high standard of hygiene and cleanliness.
- Ensure that cabins are serviced as per company standard.
- Report and coordinate maintenance work with the maintenance team to keep the train well maintained.
- Ensure correct stock levels of guest supplies.
- Create, update, and implement departmental standard operating procedures.
- Ensure that operational standards and procedures of the department are adhered to.
- Implement measures and systems to improve cost efficiency and the internal and external customer experience.
- Budget, plan, and monitor departmental expenditure.
- Flexible to work on board a luxury train (for up to 6 days at a time).
- Previous experience in a similar role - advantageous.
- Experience within the luxury hospitality industry - advantageous.
- Relevant management or field/industry related diploma or degree.
- Experience in managing a team.
- Hospitality qualification advantageous.
- Demonstrated ability to be innovative and creative.
- Previous experience operating and using a modern sewing machine, overlock machine, heat seal, steam iron, scissors, rippers, and bolt cutters in a safe and efficient manner.
- Experience in fixing tears, repairing seams, and performing alterations of garments.
- Experience in resolving customer issues/complaints.
- Salary - £38,000
- Group Income Protection
- Group Life Insurance
- Employer contribution pension
- Wellness programme throughout the year
- Private Medical & Dental
- 25 days annual leave (+Bank holidays)
Interested? Please click APPLY or contact us.
Onboard Head Of Housekeeping employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Head Of Housekeeping
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector. Research the latest trends and standards in housekeeping for luxury settings, as this will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality industry. Attend events or join online forums where you can connect with others in the field, which may lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Think of specific examples where you've successfully led a team, resolved conflicts, or improved service standards.
✨Tip Number 4
Showcase your problem-solving skills. Be ready to share instances where you've creatively addressed challenges in housekeeping or guest services, as this is crucial for the role.
We think you need these skills to ace Onboard Head Of Housekeeping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the luxury hospitality sector and any relevant management roles. Emphasise your leadership skills and specific achievements that demonstrate your ability to maintain high standards of cleanliness and service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the luxury hospitality industry. Mention your flexibility to work on board a train and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as team management, customer service excellence, and operational efficiency. Include examples of how you've implemented standard operating procedures or improved service delivery in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the housekeeping role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Leadership Skills
As a Head of Housekeeping, you'll be leading a small team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past, especially in the luxury hospitality sector.
✨Demonstrate Your Attention to Detail
The role requires maintaining high standards of cleanliness and orderliness. Share specific examples of how you've ensured these standards in previous roles, and be ready to discuss your approach to quality control.
✨Prepare for Customer Service Scenarios
Excellent customer service is key in this position. Think of instances where you've resolved guest complaints or enhanced their experience, and be ready to share these stories during the interview.
✨Familiarise Yourself with the Company’s Standards
Research the company’s values and service standards. Understanding their expectations will help you align your answers with what they are looking for, showing that you're a great fit for their team.
