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- Tasks: Design bespoke travel experiences and manage client journeys from enquiry to return.
- Company: Award-winning UK travel specialist with a supportive and sociable culture.
- Benefits: Competitive salary, uncapped commission, hybrid working, and 28 days annual leave.
- Other info: Join a dynamic team with opportunities for educational trips and career growth.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and strong knowledge of North America required.
The predicted salary is between 30000 - 40000 £ per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after-sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first-hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
- Experience in travel sales, ideally in tailor-made or group travel
- Strong knowledge and passion for North America (first-hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target-driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Resilient, proactive, and solution-focused approach to sales
Desirable:
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
Package & Benefits
- Competitive basic salary + uncapped commission + performance bonus
- 28 days annual leave (including bank holidays, increasing with service)
- Hybrid working model (3 days office / 2 days home)
- Standard working hours: Monday-Friday, 9:00am-5:30pm (1-hour lunch)
- Occasional Saturday work with time off in lieu
- Regular educational trips to North America
How to Apply
If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role.
North America Travel Expert employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North America Travel Expert
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for North America, making you stand out as a candidate.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself and your travel experiences. Highlight your expertise in tailor-made travel and how you can create unforgettable journeys for clients. Confidence is key!
✨Tip Number 3
Network like a pro! Attend travel fairs or local events where you might meet industry professionals. Building connections can lead to opportunities and insider tips that could help you land that dream job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and passionate about creating amazing travel experiences.
We think you need these skills to ace North America Travel Expert
Some tips for your application 🫡
Show Your Passion for North America: Make sure to highlight your love for North America in your application. Share any personal travel experiences or unique insights you have about the destinations, as this will resonate with us and show that you're genuinely interested in the role.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how your background aligns with our needs, so make it personal and relevant.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where appropriate and avoid long-winded sentences. We appreciate straightforward communication, especially since you'll be doing a lot of it with clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your North America
Brush up on your knowledge of North America! Be prepared to discuss your personal travel experiences and how they can enhance the bespoke itineraries you’ll create. This will show your passion and expertise, which is crucial for the role.
✨Master the Art of Customer Service
Think about examples from your past roles where you delivered exceptional customer service. Prepare to share these stories during the interview, highlighting how you built rapport and exceeded client expectations. This will demonstrate your strong customer service focus.
✨Showcase Your Sales Skills
Be ready to discuss your experience with sales targets and how you've achieved them in previous roles. Think of specific strategies you used to turn enquiries into bookings, as this will illustrate your target-driven mindset and commercial awareness.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their company culture, training opportunities, or upcoming educational trips to North America. It shows your genuine interest in the role and the company.