At a Glance
- Tasks: Be the go-to person for out-of-hours travel queries and support.
- Company: Join an award-winning travel company with a vibrant culture.
- Benefits: Earn up to £40k, enjoy 25 days holiday, health care, and travel discounts.
- Other info: Exciting growth opportunities in a dynamic travel environment.
- Why this job: Make a real difference in customer experiences while working flexible hours.
- Qualifications: GDS experience and strong problem-solving skills are essential.
The predicted salary is between 25200 - 30800 £ per year.
Are you experienced in working on a Travel Company Helpdesk or Customer Service Team? Do you work in Business Travel? Are you GDS trained, with great people skills and a flair for problem solving? We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company. This is an exciting time to join this travel agency and tour operator as they continue their success story with further expansion due to recent commercial success.
Solving customer queries outside of normal office hours, you will be rewarded with a highly competitive starting salary, bonus, 25 days holiday plus bank holidays, health care, pension and more!
JOB DESCRIPTION:
- Working on a team as the first point of contact for all out of hours enquiries and operations queries.
- Dealing with pre and post departure issues and questions.
- Using GDS Galileo to amend and cancel bookings.
- Liaise with external suppliers to resolve any issues.
- Main point of contact for emergency situations.
- Provide support and ensure outstanding customer service.
- Prioritise a varied workload and schedule.
- Be proactive in running reports to identify any bookings affected and communicating updates to our staff.
- Offering support to our team for any in-resort issues or emergency situations.
- Be flexible to work over a 24/7 rota, which will include working from home for overnight shifts and office based at other times.
EXPERIENCE REQUIRED:
- Experience of and able to work unusual hours/out of hours support (24/7 on a rotating shift pattern).
- Previous experience of working on a GDS (Galileo preferable) - to obtain best possible flight options/fares.
- Understanding fare rules to allow the processing of voluntary changes to scheduled flights including IT, consolidated and published tickets.
- Previous knowledge and experience of issuing and amending flight tickets.
- Dealing with duty office/in resort issuing.
- Understands fare rules and different fare types.
- Familiar with hotel room rates, availability and contracts.
PACKAGE:
The successful candidate will receive a fantastic starting salary of up to £40k DOE, along with an exceptional benefits package including: 25 days holiday + bank holidays, pension, health care, travel discount and bonus.
INTERESTED?
If you are interested please follow the link to 'apply' attaching your CV.
Duty Office Executive in Manchester employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an excellent employer that values flexibility and employee engagement, making it an ideal place for a Part-Time HR Executive. With a supportive work culture in South West London, employees benefit from competitive salaries and opportunities for professional growth while contributing to impactful people initiatives. Join a team that prioritises collaboration and fosters a genuine interest in enhancing workplace culture.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Office Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Duty Office Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Limited!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
