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- Tasks: Supervise ground handling and passenger services, ensuring smooth operations.
- Company: Dynamic airport environment with a focus on safety and service.
- Benefits: Part-time hours with flexible shifts and real responsibility.
- Why this job: Kickstart your career in aviation with hands-on experience and growth opportunities.
- Qualifications: Knowledge of Amadeus system, airport experience, and a full driving licence required.
- Other info: Ideal for flexible candidates looking to make an impact in ground operations.
We're looking for someone ready to be the driving force on the ground, supervising all ground handling and passenger service operations delivered by the airport and handling agents. You'll ensure everything runs safely, smoothly, and in line with company procedures and policies.
Part time hours: 5 hours per day
- Morning shift: starts at 06:30
- Afternoon shift: starts at 17:30
Candidates will need to remain on duty until the aircraft is airborne, in case of any technical issues or flight cancellations.
- Friday: early start at 04:00 (only once a week)
- Saturday: day off, as we do not operate on that day.
Essential Requirements
- Full knowledge of the Amadeus system
- Airport experience
- Full Driving Licence
The purpose of the role is to supervise all ground handling and passenger service operations delivered by the airport and handling agents in accordance with company and Ground Operations procedures and policies. Previous aviation knowledge and experience is an advantage; however, this role is ideal for a candidate who is flexible, professional, and looking to start a career in ground operations. A positive, service-oriented approach and strong problem-solving ability are essential to succeed in this diverse and exciting role. A full driving licence is mandatory.
CUSTOMER SERVICE
- Ensure the highest standard of passenger service is maintained at all times.
- Resolve complex issues promptly and professionally.
- Handle incapacitated and reduced-mobility passengers with exceptional sensitivity.
OPERATIONS AND COMMUNICATIONS
- Ensure full cooperation with the Operational Control Centre.
- Verify and countersign all load sheets before presenting them to the Captain.
- Provide handling agents with all necessary instructions and information to guarantee proper handling of flights in line with company procedures.
RAMP ACTIVITIES
- Maintain full familiarity with loading procedures for all aircraft, including cargo.
- Aircraft weight and balance licence is an advantage.
- Ensure sufficient staff availability and performance standards for interior aircraft cleaning teams.
- Administrative and ad-hoc duties are also included.
If you're ready for a part-time role that's varied, exciting, and packed with real responsibility, this could be your perfect next step.
Ground Handling Supervisor in Luton employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Handling Supervisor in Luton
✨Tip Number 1
Get to know the Amadeus system inside out! Since it's essential for the role, brushing up on your skills will show you're serious about the position and ready to hit the ground running.
✨Tip Number 2
Network with folks in the aviation industry. Reach out to current or former ground handling supervisors on LinkedIn. They can provide insights and maybe even give you a heads-up about job openings!
✨Tip Number 3
Prepare for situational questions during interviews. Think of examples where you've resolved issues or provided excellent customer service. This will highlight your problem-solving skills and service-oriented approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take on the responsibilities of the role.
We think you need these skills to ace Ground Handling Supervisor in Luton
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you fully grasp what being a Ground Handling Supervisor entails. Familiarise yourself with the responsibilities and tasks mentioned in the job description so you can tailor your application accordingly.
Showcase Relevant Experience: If you've got airport experience or knowledge of the Amadeus system, flaunt it! Highlight any relevant skills or experiences that align with the role to catch our eye. We love seeing how your background fits with what we do.
Be Professional and Personable: We’re looking for someone with a positive, service-oriented approach. Make sure your application reflects your professionalism and ability to handle complex situations with ease. A friendly tone can go a long way!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the Amadeus system and have a solid understanding of ground handling operations. Brush up on your airport experience and be ready to discuss specific scenarios where you've demonstrated your problem-solving skills.
✨Showcase Your Customer Service Skills
This role is all about providing top-notch service, so prepare examples of how you've handled difficult situations with passengers in the past. Highlight your ability to remain calm under pressure and your commitment to ensuring a smooth experience for everyone involved.
✨Be Ready for Operational Questions
Expect questions about operational procedures and how you would handle various scenarios on the ground. Familiarise yourself with common challenges in ground handling and think through your responses to demonstrate your proactive approach and attention to detail.
✨Flexibility is Key
Since this role requires early starts and adaptability, be prepared to discuss your availability and willingness to work varied shifts. Show that you understand the demands of the job and are ready to step up when needed, especially during busy periods or unexpected situations.
