At a Glance
- Tasks: Design bespoke travel experiences and manage client journeys from enquiry to return.
- Company: Award-winning UK travel specialist with a supportive and ambitious culture.
- Benefits: Competitive salary, uncapped commission, hybrid working, and 28 days annual leave.
- Other info: Join a sociable team with opportunities for educational trips and career growth.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and strong knowledge of North America.
The predicted salary is between 30000 - 40000 € per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor‑made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high‑quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor‑made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor‑made and group travel enquiries via phone, email, and occasional face‑to‑face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after‑sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first‑hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential
- Experience in travel sales, ideally in tailor‑made or group travel
- Strong knowledge and passion for North America (first‑hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target‑driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Resilient, proactive, and solution‑focused approach to sales
Desirable
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
Package & Benefits
- Competitive basic salary + uncapped commission + performance bonus
- 28 days annual leave (including bank holidays, increasing with service)
- Hybrid working model (3 days office / 2 days home)
- Standard working hours: Monday-Friday, 9:00am-5:30pm (1‑hour lunch)
- Occasional Saturday work with time off in lieu
- Regular educational trips to North America
North America Travel Expert in London employer: Travel Trade Recruitment Limited
Join a well-established and award-winning UK travel specialist as a North America Travel Expert, where your passion for creating bespoke travel experiences will be celebrated in a supportive and sociable environment. With a strong commitment to employee growth, you will benefit from regular educational trips to North America, a competitive salary with uncapped commission, and a hybrid working model that promotes work-life balance. This company prides itself on its excellent staff retention and vibrant culture, making it an ideal place for those seeking meaningful and rewarding employment in the travel industry.
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land North America Travel Expert in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your passion for North America and how you fit into their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your travel experiences and how they relate to the role. Share stories that highlight your customer service skills and ability to create bespoke itineraries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace North America Travel Expert in London
Some tips for your application 🫡
Show Your Passion for North America:When writing your application, let your love for North America shine through! Share your personal travel experiences and how they’ve shaped your understanding of the region. We want to see that you’re not just knowledgeable but genuinely excited about creating bespoke travel experiences.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in travel sales, especially in tailor-made or group travel. Use specific examples that demonstrate your ability to design inspiring itineraries and deliver exceptional customer service, as this is what we value most.
Be Clear and Concise:Keep your written application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, your application will go straight to us, and you’ll be one step closer to joining our supportive and ambitious team. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your North America
Brush up on your knowledge of North America! Be prepared to discuss your personal travel experiences and how they can enhance the bespoke itineraries you’ll create. Show your passion for the destinations and be ready to suggest unique experiences that clients might not have considered.
✨Master the Art of Communication
Since this role involves a lot of client interaction, practice your communication skills. Think about how you can build rapport quickly and effectively. Prepare examples of how you've delivered exceptional customer service in the past, as this will demonstrate your ability to connect with clients.
✨Showcase Your Organisational Skills
This job requires juggling multiple priorities, so come prepared with examples of how you’ve managed complex bookings or projects in the past. Highlight your attention to detail and how it has helped you avoid mistakes and ensure a seamless customer journey.
✨Be Target-Driven and Solution-Focused
Prepare to discuss your experience with sales targets and how you’ve achieved them. Think of specific instances where you turned a challenging situation into a successful outcome. This will show your resilience and proactive approach, which are key traits for this role.
