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- Tasks: Manage luxury travel bookings and create unforgettable guest experiences.
- Company: Join a premium luxury brand with a focus on exceptional service.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and career development.
- Why this job: Be part of a dynamic team that values relationships and personal touch.
- Qualifications: Experience in travel or hospitality sales and excellent communication skills.
- Other info: Flexible work environment with opportunities for familiarisation trips.
Luxury Travel/Concierge Consultant required. My client is looking for an experienced Sales Consultant to join their team. This is a permanent, full-time role suited to someone with proven sales experience in travel, hospitality or a guest-focused environment, who would love the opportunity to work within a premium luxury brand.
Responsibilities:
- Manage sales and associated products
- Convert enquiries into bookings while maintaining our strong repeat-guest base
- Build genuine, long-term relationships with guests through consultative, considered selling
- Manage the guest journey from first enquiry through to post-stay follow-up
- Ensure each guest experience is seamless, personal and detail-driven
- Confidently recommend and upsell relevant experiences and services where appropriate
Duties:
- Handling enquiries via phone, email and live chat
- Responding in a timely, friendly and professional manner across all channels
- Guiding guests through the booking process with care and confidence
- Working to annual KPIs that support both commercial goals and brand values
- Ongoing opportunities for development and progression within the business
About You:
- Proven experience in travel, hospitality or lifestyle-led sales
- Confident managing enquiries independently and building client relationships
- CRM experience (Microsoft Dynamics & SuperControl preferred)
- Excellent communication skills and an impeccable telephone manner
- Strong attention to detail and organisational skills
- Proactive, motivated and commercially aware
- A collaborative team player with a genuine commitment to exceptional service
- Flexible and adaptable, with a calm approach in a fast-paced environment
- Able to work from our London office (4 days per week, 1 day WFH)
- Available for occasional short travel as part of familiarisation trips
Salary & Benefits:
- £35,000 per annum
- 10% bonus opportunity
- 25 days holiday plus bank holidays
- Familiarisation trips
- Employee Assistance Programme
- Career development within a growing independent business
Interested apply here or email.
Luxury Travel/Concierge Consultant in London employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Travel/Concierge Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that luxury travel consultant role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently talk about your experience and how it aligns with their needs. Tailor your conversation to highlight your sales skills and guest-focused approach.
✨Tip Number 3
Show off your personality! In the luxury travel sector, it’s all about building relationships. Be genuine and personable during interviews or networking chats. Let them see your passion for creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Luxury Travel/Concierge Consultant in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Experience: We want to see your sales experience shine through! Make sure to highlight any relevant roles in travel, hospitality, or guest-focused environments. Use specific examples to demonstrate how you've built relationships and converted enquiries into bookings.
Be Personable and Professional: When crafting your application, keep it friendly yet professional. We love a warm tone that reflects our commitment to exceptional service. Remember, we’re looking for someone who can connect with guests, so let your personality come through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Luxury Travel Inside Out
Before the interview, make sure you’re well-versed in the luxury travel sector. Research the latest trends, popular destinations, and high-end services. This knowledge will help you impress your interviewers and show that you're genuinely passionate about the industry.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully converted enquiries into bookings in previous roles. Highlight your ability to build long-term relationships with clients and how you’ve upsold services effectively. Use metrics to back up your achievements where possible.
✨Master the Art of Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your telephone manner and ensure you come across as friendly and professional.
✨Demonstrate Attention to Detail
In luxury travel, every detail matters. Be prepared to discuss how you manage the guest journey and ensure a seamless experience. Bring examples of how your attention to detail has positively impacted client satisfaction in your past roles.
