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- Tasks: Lead daily reservations and ensure top-notch customer satisfaction.
- Company: Join Globetrotters Travel & Tours, a dynamic player in the travel industry.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a vibrant team that values communication and mentorship in travel.
- Qualifications: Bring your customer service skills and experience in the travel industry.
- Other info: Fluency in a second language is a plus!
This is a full-time on-site role for a Reservations Supervisor at Globetrotters Travel & Tours. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members. Qualifications Reservations and Customer Service skills Communication and Customer Satisfaction skills Experience in training and mentoring staff Excellent organizational and problem-solving skills Ability to work in a fast-paced environment Previous experience in the travel industry is a plus Proficiency in a second language is beneficial Ensuring a smooth confirmation of booking from go-ahead stage to the deadline , ensuring that a high standard of service is provided at all times. Handling each group from booking stage to confirmation to Sales/Operation team, Booking hotels within the required budgets. Mentoring team based overseas to deliver with the set deadline
Groups Reservations Supervisor employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservations Supervisor
✨Tip Number 1
Familiarize yourself with the travel industry and current trends. Understanding the market will help you speak confidently about your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing reservations and customer service. Be ready to share specific examples of how you've ensured customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your training and mentoring experiences. Think of instances where you successfully guided a team or individual, as this is crucial for the role.
✨Tip Number 4
Showcase your organizational and problem-solving skills. Be prepared to provide examples of how you've handled challenges in a fast-paced environment, especially related to reservations.
We think you need these skills to ace Groups Reservations Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in reservations and customer service. Mention specific roles where you managed bookings or trained staff, as this aligns with the responsibilities of a Reservations Supervisor.
Showcase Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully interacted with clients and team members in past positions. This could include resolving customer issues or coordinating with different departments.
Demonstrate Organizational Abilities: Detail your organizational skills by describing how you manage multiple bookings or projects simultaneously. Use specific examples that illustrate your problem-solving capabilities in a fast-paced environment.
Include Language Proficiency: If you are proficient in a second language, be sure to mention it in your application. This can set you apart from other candidates and is beneficial for a role that involves international clients.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've ensured customer satisfaction in previous roles. Highlight your ability to handle difficult situations and maintain a positive experience for clients.
✨Demonstrate Your Organizational Abilities
Since the role requires excellent organizational skills, come ready to explain how you prioritize tasks and manage multiple reservations simultaneously. Use real-life scenarios to illustrate your approach.
✨Highlight Your Training Experience
If you have experience training or mentoring staff, be sure to share this during the interview. Discuss your methods and any successes you've had in developing team members' skills.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced environments. Prepare examples that demonstrate your problem-solving skills and ability to stay calm under stress.
