At a Glance
- Tasks: Lead the ticketing team, ensuring smooth operations and timely ticket issuance.
- Company: Established Birmingham-based travel company with a focus on growth.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Great long-term career prospects in a supportive and expanding company.
- Why this job: Join a forward-thinking team and make an impact in the travel industry.
- Qualifications: Experience in ticketing management and proficiency in GDS Amadeus/Galileo.
The predicted salary is between 38250 - 46750 £ per year.
We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus & Galileo) expert with experience of managing a small team.
JOB DESCRIPTION
- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
- Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
- Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
- Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
- Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
- Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
- Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
- Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
- Provide out-of-hours support on a rota basis and cover operational requirements as needed.
EXPERIENCE REQUIRED
- Solid experience of hands-on managing a ticketing team for a Tour Operator is essential.
- Experience of ticketing and reissuing for multiple airlines.
- Solid experience of native GDS Amadeus and/or GDS Galileo.
- Full Rights to Work in the UK.
THE PACKAGE
Starting salary is dependent on experience and location. This is a forward-thinking company, well established, but still expanding, so great long-term career prospects available.
INTERESTED?
Please follow the instructions to apply attaching your CV.
Flights Ticketing Manager employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an excellent employer that values flexibility and employee engagement, making it an ideal place for a Part-Time HR Executive. With a supportive work culture in South West London, employees benefit from competitive salaries and opportunities for professional growth while contributing to impactful people initiatives. Join a team that prioritises collaboration and fosters a genuine interest in enhancing workplace culture.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
