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- Tasks: Lead a team of Corporate Travel Consultants and ensure smooth daily operations.
- Company: Dynamic corporate travel company focused on excellence and client satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on efficiency and performance.
- Why this job: Be at the forefront of corporate travel management and make a real impact.
- Qualifications: Experience in corporate travel and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands on, accountable and fully invested in the success of the department.
Job Responsibilities
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system related challenges
Skills Required
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast-paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Package
- Salary dependent on experience
- Full time office based in Hampshire
Corporate Travel Office Manager in England employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Office Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate travel industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to corporate travel and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams, handled escalations, and improved service delivery in past roles. We want to see that you can drive a positive team culture and deliver results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are familiar with our processes.
We think you need these skills to ace Corporate Travel Office Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Travel Office Manager role. Highlight your experience in managing teams and your operational knowledge in corporate travel. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team's success. Be sure to mention any relevant achievements that demonstrate your accountability and hands-on approach.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight examples where you've identified inefficiencies and implemented improvements. We love candidates who can drive a positive, solutions-focused culture, so share those stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join us at StudySmarter!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of corporate travel management and GDS systems. Familiarise yourself with the latest trends in the industry, as well as the specific challenges that come with managing a Corporate Travel division. This will show that you're not just interested in the role, but that you’re genuinely invested in making a difference.
✨Showcase Your Leadership Skills
Since the role requires team management, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you foster a positive team culture and drive accountability among your team members.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would handle operational inefficiencies or client complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think on your feet and implement effective solutions.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s current challenges in the Corporate Travel division or their expectations for the role. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and work style. It’s a two-way street, after all!