At a Glance
- Tasks: Guide clients through their cruise booking journey with personalised recommendations and exceptional service.
- Company: Dynamic travel company focused on creating memorable cruise experiences.
- Benefits: Competitive salary, commission structure, generous leave, and discounts on personal bookings.
- Other info: Hybrid working model with opportunities for professional growth and exclusive client events.
- Why this job: Build lasting relationships while helping clients discover their dream cruises.
- Qualifications: 2+ years in cruise or travel sales with strong communication and organisational skills.
The predicted salary is between 29700 - 36300 £ per year.
About the role
You will serve as the cornerstone of our client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role; it's a consultative, relationship-driven position where your ability to understand client preferences, anticipate needs, and curate exceptional cruise holidays will define your success.
You will be responsible for guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up. Your role will also involve proactively identifying opportunities to enhance the client experience, with personalised premium perks, tailored recommendations and/or thoughtful touches that build loyalty and trust.
Every client is paired with a dual team consisting of a dedicated Cruise Consultant and a Cruise Coordinator, and you'll need to oversee that all logistical elements - such as documentation, transfers, and special requests - are handled seamlessly from the client's perspective and with precision and care.
Success in this role is measured not only by sales performance but by the quality of relationships you build and the repeat business you generate. This specialist company places a strong emphasis on client retention, and your ability to foster long-term connections and make personalised recommendations to your clients, striking the right balance between relationship and sales.
Our CRM system enhanced with AI functionality will assist you with managing your portfolio of clients. You’ll also take part in exclusive client events organised by the Membership Manager which are designed to deepen relationships, enhance loyalty, and strengthen your personal connection with each client.
This position requires a balance of commercial acumen and emotional intelligence. You’ll need to be confident in navigating a wide range of cruise products - from luxury ocean liners to expedition vessels and specialist cruises - and skilled at matching these to the unique desires of each client. You’ll also be expected to maintain a strong understanding of industry trends, supplier updates, and emerging destinations to ensure your advice remains current and compelling.
About you
- At least 2 years of hands-on experience in cruise or travel sales, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets.
- In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
- A client-first mindset, with a demonstrated ability to listen actively, understand nuanced travel preferences, and translate them into tailored cruise recommendations.
- Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner.
- Proficiency in using CRM systems and online booking platforms to manage client records, track interactions, and ensure seamless follow-up.
- Strong organisational skills and attention to detail, capable of managing multiple bookings, timelines, and client profiles without compromising service quality.
- Commercially aware, with a solid grasp of pricing structures, supplier promotions, and upselling techniques that enhance both client value and business performance.
- Self-motivated and results-driven, with the ability to work independently while contributing to a collaborative team environment.
Full-Time. Hybrid working model with set office days - South West London would look at remote for exceptional experience.
Competitive salary and commission structure. Generous annual leave allowance. Significant company discount for personal cruise bookings. Fam Trips available.
Cruise Consultant in Dundee employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an excellent employer that values flexibility and employee engagement, making it an ideal place for a Part-Time HR Executive. With a supportive work culture in South West London, employees benefit from competitive salaries and opportunities for professional growth while contributing to impactful people initiatives. Join a team that prioritises collaboration and fosters a genuine interest in enhancing workplace culture.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Consultant in Dundee
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment Limited who are looking for fresh talent for roles like Cruise Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment Limited and give you a leg up for your Cruise Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Cruise Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Cruise Consultant in Dundee
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Cruise Consultant role at Travel Trade Recruitment Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Cruise Consultant position at Travel Trade Recruitment Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Cruise Consultant.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment Limited.
