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- Tasks: Handle sales calls and create tailor-made cruise holidays for clients.
- Company: Join one of the UK's largest independent tour operators and cruise agents.
- Benefits: Enjoy a competitive salary, uncapped commission, and the flexibility of remote work.
- Why this job: Perfect for travel enthusiasts wanting to make a difference in clients' holiday experiences.
- Qualifications: 5+ years as a cruise specialist with strong sales and customer service skills required.
- Other info: No late nights or Sundays; work-life balance is a priority!
The predicted salary is between 26000 - 28000 £ per year.
One of the UK\’s largest independent Tour Operators / cruise agents is expanding its team of homeworking Cruise Consultants. You will be handling incoming sales calls from various travel trade partners and direct customers, putting together tailor made cruise holidays including river, luxury and expedition cruising. If you are looking for competitive basic salary, uncapped commission, and the flexibility to work from home, please apply now! No late nights or Sundays JOB DESCRIPTION: Taking enquires over the phone and email for worldwide cruise holidays Offer expertise, advice and knowledge to Travel Agent partners and customers about destinations, cruises, airlines and ground arrangements. Switch selling to different dates or cabins Provide packages that are \”tailor-made\” to suit the individual needs of our clients. Converting sales enquiries into confirmed bookings Reaching and exceeding sales targets to earn commission Take advantage of opportunities and up-sell whenever possible. EXPERIENCE REQUIRED: Proven ability of meeting/exceeding sales targets whilst ensuring high levels of customer service Minimum of 3 years\’ experience as a cruise specialist Experience using a GDS, preferably Galileo Knowledge of cruise and the travel industry Possess confident, professional, friendly approach to building client rapport and forging long-lasting relationships Knowledge/experience of worldwide travel Thrive in periods of pressure Ability to manage multiple software applications THE PACKAGE: A competitive starting salary of £28,000 + uncapped commission Fully Homeworking Remote training HOURS: * Monday – Friday: 9am – 5:45pm * Saturday: 9am – 5pm (2 Saturday\’s per month with a day off In Lieu) * No bank holidays or Sundays INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our detail
Cruise Specialist employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in the cruise industry. Knowing about popular destinations, new ships, and unique experiences can help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network with other cruise specialists and travel agents. Join relevant online forums or social media groups where you can share insights and learn from others in the industry. This can also lead to valuable connections that may help you land the job.
✨Tip Number 3
Practice your sales pitch! Since this role involves converting enquiries into bookings, being able to confidently present cruise options and upsell packages will be crucial. Role-playing with a friend can help you refine your approach.
✨Tip Number 4
Demonstrate your customer service skills during any interactions. Highlight your ability to build rapport and handle pressure, as these are key traits for a successful Cruise Specialist. Share specific examples of how you've excelled in these areas in past roles.
We think you need these skills to ace Cruise Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a cruise specialist, particularly your ability to meet sales targets and provide excellent customer service. Include specific examples of how you've tailored packages for clients in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your expertise in cruise holidays. Mention your experience with GDS systems and your knowledge of various destinations to demonstrate your suitability for the role.
Highlight Relevant Experience: In your application, emphasise your minimum of 5 years' experience in the cruise sector. Detail any specific achievements or sales targets you have exceeded to make your application stand out.
Showcase Your Customer Service Skills: Since the role involves building rapport with clients, include examples of how you've successfully managed customer relationships in previous roles. This will help illustrate your friendly and professional approach.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Cruise Knowledge
Make sure to brush up on your knowledge of various cruise lines, destinations, and types of cruises. Being able to discuss specific itineraries or unique features of different cruise experiences will demonstrate your expertise and passion for the role.
✨Demonstrate Sales Skills
Prepare to share examples of how you've successfully met or exceeded sales targets in the past. Highlight any strategies you used to convert enquiries into bookings, as this will be crucial for the role.
✨Practice Customer Service Scenarios
Since the role involves handling customer inquiries, practice responding to common questions or concerns that clients might have. Show that you can provide excellent service while also upselling when appropriate.
✨Familiarise Yourself with GDS Systems
If you have experience with a Global Distribution System (GDS) like Galileo, be ready to discuss it. If not, consider doing some research or even a quick tutorial to understand how these systems work, as they are essential for managing bookings.