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- Tasks: Help customers book amazing cruises and handle inquiries with top-notch service.
- Company: Join a vibrant travel company specializing in luxury river and ocean cruises.
- Benefits: Enjoy hybrid work, competitive pay up to £23,400, and uncapped earnings potential.
- Why this job: Be part of an exciting industry with great hours and opportunities for growth.
- Qualifications: Passion for travel, excellent customer service skills, and enthusiasm are key!
- Other info: Work from the heart of Manchester and connect with travelers worldwide.
The predicted salary is between 18600 - 26000 £ per year.
We\’re ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you!
We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working on a hybrid basis from their office in city centre Manchester, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It\’s an exciting time to join the cruise industry with a competitive basic, great sociable hours and uncapped earnings potential.
What you will be doing:
- Acting as the first point of contact for guests and travel agents, by phone and email.
- Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades.
- Answering questions and queries from guests and travel agents, giving advice tailored to guest needs.
- Dealing with guest complaints by phone and email, resolving as quickly as possible.
- Monitoring email inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation.
- Dealing with on tour emergencies.
- Liaising with guests/agents advising of any changes to existing bookings.
- Achieving set objectives and targets for both brands.
- Attending regular in-house and external product training events to ensure excellent product knowledge.
Experience Required:
As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made.
- Good working knowledge of Sabre or a GDS system (Preferred).
- Previous travel sales experience required.
- Previous experience using a reservations/administration system.
- Working knowledge of Microsoft applications.
The Package:
Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role.
This is a full-time role, working 38 hours a week, Monday to Friday 9:00am – 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable, but there is earnings potential on top of your basic salary.
In addition to this they offer plenty of other company benefits: including discounts on travel and remote working!
Interested? Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed).
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Cruise Sales & Service Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales & Service Consultant
✨Tip Number 1
Familiarize yourself with the cruise industry and current trends. Understanding popular destinations, cruise lines, and customer preferences will help you stand out during conversations with potential employers.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. This could include handling complaints or providing tailored advice to guests, which will demonstrate your readiness for the role.
✨Tip Number 3
Network with professionals in the travel and cruise industry. Attend events or join online forums where you can connect with others who work in this field, as they may provide valuable insights or even job leads.
✨Tip Number 4
Show your enthusiasm for travel and cruises in your interactions. Whether it's through social media or networking events, sharing your passion can make a lasting impression on potential employers.
We think you need these skills to ace Cruise Sales & Service Consultant
Some tips for your application 🫡
Highlight Your Passion for Travel: Make sure to express your enthusiasm for the cruise industry in your application. Share any personal experiences or knowledge about cruises that demonstrate your passion and understanding of the sector.
Showcase Customer Service Skills: Emphasize your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries, complaints, or bookings in previous roles.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'reservations', 'guest enquiries', and 'sales', to show that you are a perfect fit for the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is crucial in the travel industry.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the cruise industry during the interview. Share any personal experiences you've had with cruises or travel, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've successfully handled inquiries, resolved complaints, and provided excellent service in the past.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with a guest complaint or booking a last-minute cruise. Practice your responses to these situations so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Research the Company and Products
Familiarize yourself with the travel company and the types of cruises they offer. Understanding their products will allow you to speak knowledgeably during the interview and show that you're proactive and genuinely interested in joining their team.
