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- Tasks: Assist Travel Agents with cruise bookings and provide top-notch customer service.
- Company: Join a respected travel company based in South Birmingham, known for its excellent work culture.
- Benefits: Enjoy remote work, competitive salary, travel perks, and a great work-life balance.
- Why this job: Perfect for cruise enthusiasts wanting a fulfilling role without late nights or Sundays.
- Qualifications: Must have 12 months of recent experience as a Cruise Specialist with GDS knowledge.
- Other info: Flexible hours: Mon-Fri, only 2 Saturdays a month, plus a day off in lieu!
The predicted salary is between 18000 - 25000 £ per year.
Overview
Leading Specialist Travel Company are seeking a Cruise Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create tailor-made cruise itineraries, you will combine exceptional service with deep cruise product knowledge and build long-term customer relationships. This Travel Consultant opportunity offers a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. We are seeking someone with broad knowledge of cruises; perhaps your career previously working on cruise ships in customer service/sales roles, or you have cruised extensively yourself. You must also have experience in a target-driven sales role, with a focus on sales through building lasting relationships.
Responsibilities
- Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach
- Take time to understand customers\\\’ needs, recommending suitable tour options
- Build trust and confidence with customers
- Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention
- Maintain accurate CRM records to support excellent service delivery
- Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable
- Contribute to improving conversion, customer experience and sales processes
- Take ownership of personal performance, learning and development
Package & Benefits
- Starting salary up to £28k pa dependent on experience, plus commission with an OTE of £38k pa
- Hybrid role – Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays
- Career growth opportunities and development
- 25 days\’ holiday, plus your birthday off
- The opportunity to travel on company trips
- Contributory Pension
- Industry leading training
- Regular prizes and awards for achievers and team players
Experience Required
- Experience from a target-driven, but relationship-led sales role, with the ability to demonstrate successful experience of selling over the phone
- Broad knowledge of cruise lines, cruise ships and cruise itineraries, either from selling cruises in a travel company or from cruising extensively yourself (as a passenger or employee)
- Travel industry experience is desirable but not essential
Interested? Please follow the instructions to apply attaching your CV. If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV; we may have something else that could be perfect for you. Know someone else who might be interested in Travel Industry?
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Cruise Sales Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Consultant
✨Tip Number 1
Familiarise yourself with the latest cruise trends and popular destinations. This knowledge will not only help you in conversations but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Network with other cruise professionals and travel agents. Building relationships in the industry can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss your previous experience in detail, especially any specific achievements or challenges you've faced in cruise sales. This will showcase your expertise and readiness for the role.
✨Tip Number 4
Be ready to demonstrate your customer service skills. Since the role involves working with travel agents, showing how you can efficiently handle inquiries and provide excellent service will set you apart.
We think you need these skills to ace Cruise Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Cruise Specialist. Focus on your achievements in sales, customer service, and any specific cruise-related knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cruise travel and your ability to work with Travel Agents. Mention your relevant experience and how it makes you a perfect fit for this role.
Highlight Relevant Experience: In your application, emphasise your 12 months of recent experience in the cruise industry. Include any specific systems or GDS you have used, as well as your first-hand cruising experiences.
Showcase Customer Service Skills: Since excellent customer service is key in this role, provide examples of how you've successfully managed customer inquiries and converted them into bookings in your previous positions.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Your Cruise Expertise
Make sure to highlight your experience as a Cruise Specialist during the interview. Be prepared to discuss specific cruises you've sold, your knowledge of different cruise lines, and any first-hand experiences you have had. This will demonstrate your passion and expertise in the field.
✨Understand the Company’s Offerings
Research the travel company thoroughly before your interview. Familiarise yourself with their brochures, destinations, and any unique selling points they have. This will show that you are genuinely interested in the role and understand what they offer to Travel Agents.
✨Emphasise Customer Service Skills
Since the role involves dealing with Travel Agents, it's crucial to showcase your customer service skills. Prepare examples of how you've handled enquiries professionally and efficiently in the past, and how you’ve gone above and beyond to ensure client satisfaction.
✨Prepare for Performance Targets Discussion
Be ready to discuss how you have met or exceeded performance targets in previous roles. Think of specific metrics or achievements that demonstrate your ability to convert enquiries into bookings and promote additional sales effectively.
