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- Tasks: Lead a dynamic team in managing corporate travel operations and ensuring top-notch service delivery.
- Company: Join a thriving corporate travel division with a focus on innovation and teamwork.
- Benefits: Competitive salary based on experience, full-time role in a vibrant office environment.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing client experiences and driving team success.
- Qualifications: Experience in corporate travel management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands on, accountable and fully invested in the success of the department.
The Job:
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system related challenges
Skills Required:
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast-paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
The Package:
- Salary dependant on experience
- Full time office based in Hampshire
Interested:
If you would like to apply for the above vacancy please click 'APPLY' or email (email address removed)
Corporate Travel Office Manager employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate travel industry and let them know you're on the hunt for a Corporate Travel Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to client service and operational efficiency, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those around team management and handling escalations. Being able to articulate your past experiences confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Corporate Travel Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Travel Office Manager role. Highlight your experience in managing teams and your operational knowledge in corporate travel. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've driven performance and service delivery in previous roles. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve identified inefficiencies and implemented improvements. We’re all about solutions here at StudySmarter, so show us how you can contribute to that culture!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of corporate travel management and GDS systems. Familiarise yourself with the latest trends in the industry, as well as the specific challenges that come with managing a corporate travel team. This will show that you're not just interested in the role, but that you’re genuinely invested in making a difference.
✨Showcase Your Leadership Skills
Since the role requires previous management experience, be ready to share specific examples of how you've successfully led a team. Talk about how you set performance expectations, handled escalations, and fostered a positive team culture. Highlighting your hands-on approach will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling client complaints or operational inefficiencies. Think through your past experiences and prepare structured responses that demonstrate your problem-solving skills and ability to remain calm under pressure. Use the STAR method (Situation, Task, Action, Result) to frame your answers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company and the role. Inquire about their current challenges in the Corporate Travel division or how they measure success in service delivery. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.