We are looking for an ambitious, commercially focused and forward-thinking Head of Cruise Sales to lead the strategic direction, performance and long-term development of our sales department.
This is a key leadership role for someone who can look beyond day-to-day sales delivery to identify opportunities, challenge existing ways of working and build a high-performing, customer-focused sales function that supports the wider business strategy.
As Head of Sales, you will take ownership of the department's overall sales performance strategy, ensuring that targets, processes, people and performance frameworks are aligned with our business objectives. You will focus on driving sustainable revenue growth, improving conversion and sales quality, enhancing the customer experience, and developing the long-term capability of the team.
Working closely with the Sales Manager, you will provide strategic direction, identify opportunities for innovation and ensure that the sales strategy is translated into effective day-to-day execution. You will also collaborate with teams across Marketing, Product, Operations and Customer Experience to ensure that sales activity supports the wider customer journey and contributes to the overall success of the business.
Key Responsibilities;
Sales Strategy and Business Growth
Develop and lead the sales strategy in line with business objectives and KPIs.
Identify new sales opportunities to drive sustainable revenue growth.
Set strategic priorities to improve conversion, sales quality and customer experience.
Innovation and Continuous Improvement
Drive innovation and performance improvements alongside the Sales Manager.
Analyse sales data and trends to identify opportunities and inform decisions.
Develop initiatives to improve efficiency, quality and team capability.
Sales Performance and Quality
Take ownership of department-wide KPIs, targets and reporting.
Establish performance frameworks focused on revenue, conversion, quality and customer experience.
Monitor results, identify performance gaps and drive continuous improvement.
Ensure consistent sales quality standards and accountability across the department.
People Development and Long-Term Capability
Lead long-term sales resource and capability planning with the Sales Manager.
Identify skills gaps and opportunities to strengthen team performance.
Promote a culture of accountability, development and continuous learning
...
Head of Cruise Sales in Chester employer: Travel Trade Recruitment Limited
Join a multi award-winning independent travel company in Glasgow, where your leadership skills will thrive in a vibrant retail environment. With a competitive salary package, comprehensive benefits, and ample opportunities for career development, you'll be part of a supportive work culture that values excellence in customer service and staff training. Experience the unique advantage of working in a dynamic team that is passionate about travel and dedicated to achieving success together.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
