At a Glance
- Tasks: Deliver exceptional customer service and support clients throughout their villa holiday booking journey.
- Company: Join a specialist villa holiday company with a focus on memorable experiences.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for career growth.
- Other info: Fluency in French or Dutch is a plus; full or part-time roles available.
- Why this job: Be part of a passionate team creating unforgettable holiday experiences for customers.
- Qualifications: Previous travel industry experience and excellent communication skills are preferred.
The predicted salary is between 26550 - 32450 £ per year.
Are you a customer-focused travel professional who enjoys delivering exceptional service and helping customers create memorable holiday experiences? This is an exciting opportunity to join a specialist villa holiday company as a customer support consultant, supporting customers throughout their booking journey and helping ensure their villa holidays run smoothly from start to finish.
THE OPPORTUNITY: As Customer Support Consultant, you will play a key role in delivering excellent customer service, managing booking amendments and special requests, and resolving any issues that may arise. You will communicate with customers by phone and email, respond to customer reviews, and help maintain the high standards expected of a specialist villa holiday business. You will also have the opportunity to translate villa descriptions, website content and marketing materials from English into your native language.
EXPERIENCE REQUIRED: Previous travel industry experience is desirable, ideally within a similar business. Excellent customer service and communication skills. A proactive approach to resolving problems and managing customer requests. The ability to work independently and maintain a strong attention to detail. Fluency in French or Dutch would be highly desirable, but is not essential.
WHAT IS ON OFFER: Competitive basic salary & benefits. Working Hours - Monday to Friday, 09:00-17:00 (From 1 April to 1 October, an additional Saturday shift every other week, 15:00-19:00.) FULL OR PART TIME FULLY OFFICE BASED IN CAMBRIDGE.
INTERESTED? If you are passionate about customer service and would love to be part of a specialist villa holiday business, this could be the perfect next step in your travel career. Please follow the instructions to apply attaching your CV!
Customer Support Consultant in Cambridge employer: Travel Trade Recruitment Limited
Join a multi award-winning independent travel company in Glasgow, where your leadership skills will thrive in a vibrant retail environment. With a competitive salary package, comprehensive benefits, and ample opportunities for career development, you'll be part of a supportive work culture that values excellence in customer service and staff training. Experience the unique advantage of working in a dynamic team that is passionate about travel and dedicated to achieving success together.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Consultant in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Consultant in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Limited!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
