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- Tasks: Help clients plan their business trips with top-notch service and expert advice.
- Company: Join a growing independent travel management company in Southeast London/Kent.
- Benefits: Enjoy a competitive salary and hybrid working options for better work-life balance.
- Why this job: Be part of a dynamic team that values customer satisfaction and professional growth.
- Qualifications: 3-4 years in corporate travel and experience with Amadeus required.
- Other info: Opportunity to enhance service processes and achieve financial targets.
Are you an experience Business Travel Consultant? Do you have experience using Amadeus? Are you looking for a local Southeast London / Kent based position? Look no further! An independent TMC based in Kent / Southeast London are looking to build their team and bring in an experienced Business Travel Consultants. Main Purpose of the Role: To provide effective customer service to ensure the needs of clients are consistently met and often exceeded. Ensure the consistent provision of the highest level of professional service and personal attention to all corporate accounts. Key Accountabilities: Liaise and cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodation. Ensure that all clients have the best travel services available so that they get the best value for money. Ensure that the company achieves the necessary SLAs, delivering exceptional resolve to customer enquiries, meeting delivery times and inter-department service levels. Provide expert information and advice to all clients and assist them in making the most budget effective plans. Deal with occurring travel problems, complaints or refunds. Be responsible for and have an overall awareness of accounts and how they are trading, raising any concerns with the Team Leaders and also have a close working relationship with Account Managers Continually review processes and identify ways in which aspects of the service experience could be enhanced. Encourage profit awareness and achievement of financial targets.Skills & Experience? 3-4 years' experience within Corporate Travel Working knowledge of a GDS (Amadeus) Experience of using CRM systems First class customer service skills Accuracy and attention to detail Excellent communication skills both verbal and writtenPackage? A competitive salary of Circa £30,000. Office (hybrid working) Interested? Please click APPLY or contact (url removed)
Business Travel Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Make sure to highlight your experience with Amadeus in any conversations or networking opportunities. This is a key requirement for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific needs of corporate clients in the Southeast London/Kent area. Understanding local preferences and travel patterns can help you tailor your approach and show that you're the right fit for the team.
✨Tip Number 3
Prepare to discuss how you've handled travel problems or complaints in the past. Providing concrete examples of your problem-solving skills will demonstrate your ability to deliver exceptional customer service.
✨Tip Number 4
Network with professionals in the corporate travel industry, especially those who work with TMCs. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3-4 years of experience in Corporate Travel. Detail your specific roles and responsibilities, especially those that align with the job description.
Showcase GDS Knowledge: Since experience with Amadeus is crucial, include any relevant certifications or training you have completed. Mention specific instances where you successfully utilized Amadeus in your previous roles.
Demonstrate Customer Service Skills: Provide examples of how you've delivered exceptional customer service in past positions. Highlight situations where you resolved travel problems or complaints effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the key accountabilities mentioned in the job description. Use similar language and terminology to show that you understand the role and its requirements.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Experience with Amadeus
Make sure to highlight your experience using Amadeus during the interview. Be prepared to discuss specific scenarios where you utilized the system to enhance customer service or resolve travel issues.
✨Demonstrate Customer Service Excellence
Prepare examples that showcase your first-class customer service skills. Think of situations where you went above and beyond for a client, as this will resonate well with the company's focus on exceeding client needs.
✨Discuss Problem-Solving Skills
Be ready to talk about how you've handled travel problems, complaints, or refunds in the past. Providing concrete examples will demonstrate your ability to manage challenges effectively.
✨Emphasize Attention to Detail
Since accuracy is crucial in this role, share instances where your attention to detail made a significant difference in your work. This could include managing accounts or ensuring all travel arrangements were flawless.
