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- Tasks: Manage group flight accounts and provide top-notch customer service.
- Company: Join a well-established travel company with a focus on relationship-building.
- Benefits: Enjoy competitive salary, flexible hours, and no weekend work.
- Why this job: Perfect for those who love fast-paced environments and want to grow in business travel.
- Qualifications: Experience with GDS systems, especially Sabre, is essential.
- Other info: Opportunities for career progression into management roles.
The predicted salary is between 28800 - 43200 £ per year.
Calling all SABRE trained experienced Business Travel Consultants! Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established travel company who is looking for someone able to use their own initiative and be a great team player to join as a Business Travel Consultant within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after all the client's needs from beginning to end. It's a fast-paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary, plus a fabulous benefit package!
Job Description:
- Managing own group flight accounts
- Responding to flight enquiries and quoting fares by using Sabre GDS or other related airline systems and websites
- Managing own workload, attention to detail, being proactive and responsible for high level group travel events with large passenger numbers
- Confirming Sabre GDS and airline group reservations along with ad-hoc flights and aircraft charters
- Ticket issue for groups and ad hoc flights
- General GDS management: Flight amends, exchanges, refunds, hotel bookings, and advanced passenger information
- Administration of all bookings including confirmations, contracts, flight summaries (internal doc), budgets, manifests, contingencies, financials and reconciliation as company processes
- Process bookings using internal company systems and best practice policies
- Working within the flight department assisting Logistics Manager, operations and sales team regarding all flight requests, quotes, upgrades and deviations
- Full group flight management of client's events and adhering to deadlines
- Travel management of live events to include flights, rail and any other means
- Regular meetings with operations team and suppliers
- Out of hours flight assistance cover required and travel may be necessary
- Flexible hours, we work worldwide and with many time zones
- Manage smaller groups, client holidays and VIP trips (golf trips or similar incentives) to include ground arrangements (hotels, meals, activities, transfers, financials) liaising with DMCs and handling all travel arrangements
- Assist the operations and sales team when necessary, with new proposals, venue find, delegate management
Experience Required:
A strong knowledge in native GDS systems booking long haul and multi-stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Sabre experience, but happy to cross train from a Galileo background. Experience in ticketing, refunds and post-reservation customer care is desired.
The Package:
- The successful candidate will earn a competitive salary (depending on Business travel Experience) along with company benefits and career progression to management roles or other sectors in the company.
- Great hours; Monday - Friday, office hours and no weekends
- Established and growing travel company!
Interested?
To apply for this exciting opportunity, please call Gemma or email your CV. Alternatively click 'Apply Now' below and follow our easy to view instructions.
Business Travel Consultant employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially around GDS systems like Sabre. Highlight your experience in managing group travel and customer service during any conversations or networking opportunities.
✨Tip Number 2
Network with professionals in the travel industry, particularly those who work with business travel. Attend relevant events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare for interviews by practising situational questions that demonstrate your ability to manage priorities and handle high-pressure situations. Use examples from your past experiences to showcase your problem-solving skills.
✨Tip Number 4
Research the company thoroughly, including their values and recent news. This will help you tailor your discussions and show genuine interest in becoming part of their team, making you a more appealing candidate.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with GDS systems, particularly Sabre. Include specific examples of how you've managed group flight accounts and provided excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for business travel and your ability to build client relationships. Mention your proactive approach and how you manage priorities in a fast-paced environment.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled ticketing, refunds, and post-reservation customer care. If you have experience with long-haul and multi-stop itineraries, make sure to include that too.
Showcase Your Teamwork Skills: Since the role involves working closely with operations and sales teams, mention any collaborative projects you've been part of. Highlight your ability to assist in new proposals and delegate management.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Sabre or any other GDS systems during the interview. Be prepared to discuss specific scenarios where you've successfully managed bookings, ticketing, or customer care using these systems.
✨Demonstrate Your Customer Service Skills
Since the role involves delivering first-class customer service, share examples of how you've built relationships with clients in the past. Discuss how you handle enquiries and ensure client satisfaction, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage priorities and handle multiple accounts. Think of situations where you've had to juggle various tasks and how you ensured everything was completed on time without compromising quality.
✨Express Your Initiative and Team Spirit
The company is looking for someone who can use their initiative while also being a great team player. Be ready to discuss instances where you've taken the lead on a project or collaborated effectively with colleagues to achieve a common goal.
