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- Tasks: Provide top-notch customer service and manage aftersales for a luxury tour operator.
- Company: Join a leading specialist in creating unforgettable holiday experiences.
- Benefits: Enjoy a hybrid work model with 2 days in the office and 3 days remote.
- Why this job: Be part of a team that values excellent service and customer satisfaction.
- Qualifications: Experience in the travel industry and a passion for exceeding customer expectations required.
- Other info: Sociable working hours, Monday to Saturday, with a competitive salary of £25K.
A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is a premium high-end tour operator and delivering excellent customer service is of the utmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, with 2 days in the office and 3 days at home.
Job Responsibilities:
- Answer incoming customer phone calls and take appropriate action for each call.
- Answer incoming customer emails and take appropriate action for each email.
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate.
- Liaise with suppliers to fulfil customer requests - e.g. flight seats, airport assistance.
- Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements.
- Adopt company policies to resolve customer service issues, both post and pre-sale.
- Any other duties that the group requires relating to the operational running of the business.
- Deliver on personal, departmental and company targets as set out by the Operations Manager.
Experience Required:
- Travel Industry experience is required.
- Previous customer service and/or aftersales experience from a Travel Company, with a customer-focused approach and the drive to exceed customers' expectations.
The Package:
- Salary is £25K.
- The hours are very sociable being Mon - Saturday office hours.
- Hybrid - Birmingham (2 days office, 3 days remote).
Interested? Follow the instructions to apply, attaching your CV.
Aftersales Executive employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Familiarise yourself with the luxury travel market. Research the company’s offerings and understand their unique selling points. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've exceeded customer expectations in previous roles. Be ready to discuss how you handled challenging situations and turned them into positive experiences for clients.
✨Tip Number 3
Network within the travel industry, especially with professionals who have experience in aftersales or customer service roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 4
Prepare for the hybrid working model by demonstrating your ability to work independently and manage your time effectively. Share examples of how you've successfully balanced remote work with team collaboration in past positions.
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry and customer service. Emphasise any roles where you provided aftersales support or managed customer relationships, as this is crucial for the Aftersales Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've exceeded customer expectations in previous roles, particularly in the travel sector.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as communication, problem-solving, and attention to detail. Mention your ability to work collaboratively with suppliers and internal teams to fulfil customer requests.
Follow Application Instructions: Ensure you follow the application instructions carefully. Attach your CV and any other required documents as specified. Double-check for any specific details mentioned in the job posting to make your application stand out.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Customer Service Skills
Since this role is all about providing exemplary customer service, be prepared to share specific examples of how you've gone above and beyond for customers in your previous roles. Highlight any experiences from the travel industry that demonstrate your ability to exceed expectations.
✨Familiarise Yourself with the Company
Research the tour operator's offerings and values. Understanding their approach to creating unforgettable holiday experiences will help you align your answers with their goals during the interview. This shows genuine interest and preparation.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and prepare your responses, focusing on problem-solving and maintaining professionalism.
✨Emphasise Team Collaboration
This position involves liaising with suppliers and working closely with the Operations team. Be ready to discuss your experience in teamwork and collaboration, showcasing how you can contribute to a smooth-running department.
