Reservation Support Specialist - Surrey/ Hybrid
Up To £34,000 Plus Excellent Benefits
Administration & Post-Booking
Answer incoming calls promptly and courteously, with a smile.
Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole.
Be an expert in the product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
Follow-up with adding flights to bookings out of date range.
Manage booking and flight date moves, cancellations and refunds where required.
Ensure presentation of all information is in accordance with company policies.
Ensure client preferences, interests, details etc are up to date on client records.
Create and send pre-departure documentation emails to agents and guests.
Assist with general office duties as required.
Customer Relations
Attend and host ship visits, client and agent functions as required.
Develop personal relationships with clients and suppliers.
Call out to guests on their return home, both for service and customer retention.
Maximise take-up of Future Cruise Benefit sales through these calls.
Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
Sales
In addition to the above customer-facing work, you will be required to cover incoming Sales calls from time to time. When this is required, we would expect you to:
Service all enquiries professionally and efficiently.
Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury holiday.
Add and quote flights to match the guests' itinerary.
Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
Ensure guests' full details are captured and kept up to date.
Follow up on all enquiries and quotes by phone and/or email.
Actively promote our offers to travel agents during ...
Reservations Support Specialist in Woking employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
