At a Glance
- Tasks: Manage bookings, assist clients, and ensure smooth reservation processes.
- Company: Dynamic travel company offering a hybrid work environment.
- Benefits: Up to £34,000 salary, excellent benefits, and opportunities for travel.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Join a vibrant team and enhance customer experiences in the travel industry.
- Qualifications: Strong communication skills and proficiency in IT, especially MS Office.
The predicted salary is between 30600 - 37400 £ per year.
Reservation Support Specialist - Surrey/ Hybrid
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
- Up To £34,000 Plus Excellent Benefits
- Administration & Post-Booking
- Answer incoming calls promptly and courteously, with a smile.
- Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole.
- Be an expert in the product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
- Follow-up with adding flights to bookings out of date range.
- Manage booking and flight date moves, cancellations and refunds where required.
- Ensure presentation of all information is in accordance with company policies.
- Ensure client preferences, interests, details etc are up to date on client records.
- Create and send pre-departure documentation emails to agents and guests.
- Assist with general office duties as required.
- Customer Relations
- Attend and host ship visits, client and agent functions as required.
- Develop personal relationships with clients and suppliers.
- Call out to guests on their return home, both for service and customer retention.
- Maximise take-up of Future Cruise Benefit sales through these calls.
- Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
- Sales
- In addition to the above customer-facing work, you will be required to cover incoming Sales calls from time to time. When this is required, we would expect you to:
- Service all enquiries professionally and efficiently.
- Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury holiday.
- Add and quote flights to match the guests' itinerary.
- Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
- Ensure guests' full details are captured and kept up to date.
- Follow up on all enquiries and quotes by phone and/or email.
- Actively promote our offers to travel agents during your conversations with them.
Skills, Qualifications & Experience
Essential
- Excellent written and verbal communication skills.
- Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular.
- Fast learner.
- Excellent prioritisation and organisational skills. xgikmsk
- Ability to think laterally and apply logical reasoning.
- Ability to work...
Reservations Support Specialist in Westcott employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Support Specialist in Westcott
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Support Specialist in Westcott
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Careers!
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
