At a Glance
- Tasks: Ensure guest bookings are accurate and provide top-notch support throughout their travel journey.
- Company: Exciting safari tour operator focused on exceptional guest experiences.
- Benefits: Hybrid working, training opportunities, travel discounts, and career growth paths.
- Other info: Flexible hours with opportunities for on-call support and learning in the travel industry.
- Why this job: Join a passionate team and help create unforgettable travel experiences for guests.
- Qualifications: Strong attention to detail, excellent communication skills, and a love for travel.
The predicted salary is between 29250 - 35750 £ per year.
This niche Safari tour operator is looking for a pragmatic and customer-focused Guest Experience Specialist to join our post-sale team.
This role owns the guest journey from confirmed booking through to departure making sure every itinerary, document and detail is correct, that guests feel looked after in the run-up to travel, and that any issue along the way is picked up quickly and handled well.
You'll work closely with Sales, Suppliers, and fellow Guest Experience colleagues to keep bookings accurate and guests confident and excited about their trip.
Key Responsibilities
- Booking Accuracy & Documentation
- Ensure guest bookings are fully and accurately documented, with confirmations, itineraries, and travel details (such as names, flights, and dates) consistent across all relevant paperwork
- Support the sales team with data entry and documentation during the booking process
- Booking Amendments
- Manage changes to confirmed bookings as guest requirements evolve, keeping all relevant systems and documentation fully up to date
- Pre-Travel Guest Support & Enhancements
- Proactively identify opportunities to enhance a guest's trip, such as additional activities or experiences
- Act as a guest's main point of contact in the run-up to travel, providing clear, practical, and timely support on logistics and travel requirements
- Feedback & Complaints Own the guest feedback loop, sharing insights with Sales and suppliers and closing the loop with guests
- Escalate more serious issues to the Head of Guest Experience and support their resolution Systems & Records
- Maintain accurate, up-to-date records of guest communications and interactions across relevant systems
- Team Cover & On-Call
- Provide cover for colleagues during periods of leave, ensuring continuity of guest support
- Participate in an on-call rota to provide customer travel support outside office hours as needed, currently approx. once every 2 months Requirements
- A pragmatic, organised, and customer-focused approach to work
- Strong attention to detail, particularly when checking documents such as passports, tickets, and itineraries
- Confident communicator via email and phone, with customers, suppliers, and internal stakeholders
- Comfortable managing multiple bookings and guest queries simultaneously
- Experience with CRM/support systems (e. g., Hub Spot) or a willingness to learn quickly
- Flexible to provide occasional weekend on-call support
- Genuine interest in travel, safari, and African destinations
What We Offer
- Hybrid working arrangement
- Structured onboarding and training in our guest experience systems and processes
- Growth path opportunities in several departments of the company
- Exposure to the end-to-end safari guest journey, from booking to travel
- Travel industry discounts and familiarisation trip opportunities
- Salary Up To 36,000
- Interested apply here or email
Guest Experience Executive in Surrey employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Executive in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Careers!
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
