At a Glance
- Tasks: Manage travel bookings and support operations in a dynamic team environment.
- Company: Reputable Tour Operator with a focus on customer service.
- Benefits: Competitive salary, hybrid working, excellent pension, and private health insurance.
- Other info: Opportunity to work in a supportive environment with great career growth.
- Why this job: Join a vibrant team and make travel dreams come true for customers.
- Qualifications: Experience in travel operations and proficiency in Galileo GDS required.
The predicted salary is between 27000 - 33000 £ per year.
Do you have experience working within the Travel Industry? Do you have a good understand of Galileo GDS and knowledgeable of all things fare & rules? We have the role or you!
We are working with a reputable Tour Operator who are looking for a Sales Support / Operations Executive to join their Operations team, helping to manage everything from flights, accommodation, rail, care hire, ferries and much more!
The role
- Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
• Book on-request or out-of-date range items including
- Flights
- Accommodation
- Cruise
- Rail
- Car Hire
- Motorhome
- Ferries
- Transfers
- Excursions
- Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
- Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
- Handle general enquiries from both internal teams and external customers.
- Ensure service level agreements are maintained with regards to email response times.
- Demonstrate a customer-centric approach and proactive communication via phone and email.
- Collaborate with internal departments to ensure a consistent and streamlined service.
- Stay updated on supplier policy changes, industry regulations, and travel technology tools.
The person / experience required
- Previous experience from within travel operations and/or customer support is essential.
- Canada and North America destination and/or supplier knowledge would be a strong advantage.
- Proficient GAL GDS experience is essential
- Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is essential
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
- Knowledge or first-hand experience of cruise and rail products would be an advantage
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
The package
- A salary of circa £30,000, dependant on experience
- Hybrid working (Central London location)
- Predominantly Monday - Friday (office working hours)
- Excellent pension scheme
- Private Health Insurance
- Staff travel programme
Interested?
Please click APPLY below or contact
Operations Executive in London employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment Careers who are looking for fresh talent for roles like Operations Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment Careers and give you a leg up for your Operations Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Executive role at Travel Trade Recruitment Careers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Executive position at Travel Trade Recruitment Careers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment Careers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment Careers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Executive.
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment Careers.
