At a Glance
- Tasks: Coordinate events and ensure a smooth customer journey through effective communication and multitasking.
- Company: Dynamic company focused on delivering exceptional events and customer experiences.
- Benefits: Competitive salary, flexible working hours, 25 days leave, and career development opportunities.
- Other info: Flexible working options and annual salary reviews based on performance.
- Why this job: Join a vibrant team and play a key role in creating memorable events.
- Qualifications: Strong customer service skills, attention to detail, and ability to work under pressure.
The predicted salary is between 25000 - 33000 £ per year.
We are currently seeking an Operations Co-Ordinator.
The main focus of this role as the operations co-ordinator is to work alongside your colleagues and our clients to deliver exceptional events and a great supportive customer journey.
You will achieve this through continued positive customer communication, both verbal and written, alongside forming strong supplier relationships to aid in a smooth operational process.
Our ideal candidate will possess excellent multitasking abilities and attention to detail.
You will take ownership of tasks and have the ability to see the bigger picture and how instrumental the accuracy of individual details they are arranging can be to the successful delivery of a tour or event.
The Job
- Managing accommodation allocations, including tracking available beds remaining for the sales team and deadlines for supplier information and option dates
- Creating tour documentation and supporting literature accurately and to a high standard and within turnaround times
- Scheduling time tables for seminars or sporting tournaments
- Liaising with suppliers to source and confirm key tour elements, such as visits and meals, and accurately updating these details in our booking system.
- Maintain accurate booking costings, ensuring all tours are completed within set budgets and client payments are received in the agreed time frames.
- Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.
- Processing supplier invoices
- Organising logistics for multiple groups travelling at once.
- Liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.
- Playing a key role in the event delivery on the ground, travelling to our events and working with groups and suppliers face to face.
- Resolving customer queries and taking ownership of their experience
Skills Required
- Proven experience of delivering exceptional customer service
- Can do attitude, with the ability to approach and resolve problems.
- Ability to work at pace and to crucial deadlines, with strong time management.
- A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish.
- Analytical skills and attention to detail
- Ability to follow procedures and keen to improve and develop them.
- Excellent verbal and written communication skills and accurate written and spoken English.
- Commercial & financial awareness
- A good working knowledge of excel
- Adaptable and flexible
The Package
- Monday to Friday, 35 hours per week, with options to work 08:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00, 09:30 - 17:30 (flexible working hour requests can also be considered around term time).
- Annual salary reviews linked to performance.
- 25 days annual leave plus bank holidays, rising by 1 day for every 5 years of service up to a maximum of 30 days.
- Training, development, and progression opportunities.
- Team activities
Interested
- If you are interested in the above vacancy, please click 'APPLY' or email
Operations Coordinator in London employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Careers!
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
