At a Glance
- Tasks: Coordinate luxury travel experiences and ensure every detail is perfect for clients.
- Company: Respected travel company with over 36 years of creating exceptional journeys.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and personal leave.
- Other info: Opportunities for personal and professional travel worldwide.
- Why this job: Join a passionate team and make unforgettable travel memories for clients.
- Qualifications: Two years in operations or customer experience within the luxury travel market.
The predicted salary is between 28000 - 35000 £ per year.
Are you passionate about luxury travel and take pride in making sure every detail of a client's journey is perfect?
Do you enjoy coordinating the finer details behind the scenes to create exceptional travel experiences?
If so, this could be the role for you!
I am delighted to be recruiting for a highly respected and successful travel company with over 36 years' experience creating exceptional tailor-made journeys to some of the world's most extraordinary destinations.
From Africa and its incredible wildlife to spectacular locations across five continents, their passion for exploration, conservation and outstanding client experiences is at the heart of everything they do.
Client Experience Executive , you'll take ownership of confirmed bookings from handover by the Sales Team through to the client's return home.
You'll coordinate suppliers worldwide, manage flights and travel arrangements, oversee documentation and proactively ensure every detail runs smoothly.
THE JOB
- Taking ownership of confirmed bookings from Sales through to completion.
- Reviewing itineraries and checking all booking elements for accuracy.
- Liaising with worldwide suppliers to resolve queries and discrepancies.
- Coordinating flights, travel arrangements, seating, meals and additional services.
- Monitoring flight schedules and communicating changes where required.
- Ensuring all travel requirements are completed before departure.
- Producing accurate and detailed client travel documentation.
- Maintaining accurate booking and client records across CRM and Share Point.
- Checking passports and other travel documentation and requirements.
- Proactively resolving issues before they impact the client experience.
- Participating in a rota-based emergency on-call service for travelling clients.
EXPERIENCE REQUIRED
The successful candidate MUST have at least two years in a operations or customer experience role within a Travel Company, dealing with the luxury travel market.
You'll need excellent attention to detail, strong organisational and administrative skills and the ability to manage multiple bookings and priorities.
You should be confident using CRM systems and Microsoft Office, particularly Outlook, Word and Excel, with strong written and verbal communication skills.
A calm, proactive and solutions-focused approach is essential, along with the ability to work independently and collaboratively with colleagues and suppliers.
THE PACKAGE
- 37.5-hour working week
- Company bonus based on annual net profit
- 20 days' holiday + UK bank holidays
- Additional 'Time for You' leave
- Employee benefits platform
- Additional personal leave each quarter
- Opportunities for personal and professional travel worldwide
INTERESTED?
Please follow the application instructions and attach your CV. This vacancy is being managed by
Claire Muge . I can be contacted on or
Customer Experience Executive in London employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Careers!
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
