At a Glance
- Tasks: Provide exceptional customer service and assist with travel bookings from the comfort of your home.
- Company: Established Tour Operator with a focus on customer experience.
- Benefits: Competitive salary, commission, fully remote work, and travel perks.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a dynamic team and help create unforgettable travel experiences for clients.
- Qualifications: Experience in customer service and a passion for travel.
The predicted salary is between 30150 - 36850 £ per year.
Are you an experienced Travel Consultant? Are you experienced working remotely and looking for your next homebased role within the Travel Industry?
We are working with an established Tour Operator who are looking for an experienced Customer Experience Executive to join their Reservations / Customer Service team.
Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.
Responsibilities and Tasks
- To ensure all incoming calls are answered promptly and dealt with to the best of ability.
- Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.
- To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
- Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
- Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
- Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
- Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
- To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.
- Any other duties deemed necessary by either your Supervisor, Manager or Director.
- Core competencies
- Customer centric attitude
- Professional and courteous in all interactions verbal or non-verbal
- Ability to work under pressure
- Ability to deal with difficult situations or points of conflict
Experience
- Experienced in a customer facing role in a busy environment
- *Experienced in travel
- Experience working from home (desirable)
The package
- Salary - £26,200 + commission (salary rising after year 1 and year 2)
- Fully remote
- Opening hours are open are 9am-8pm Monday to Sunday - working 5 days per week (1 of those days includes a weekend day).
The shift is generally 9am-5.30pm (occasionally 10am-6.30pm and 11am-7.30pm)
* Lots of travel perks
Interested?
Please click APPLY or contact
Customer Service and Sales Consultant in Kent employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Consultant in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Sales Consultant in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment Careers!
How to prepare for a job interview at Travel Trade Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
