An exciting opportunity has arisen to join a successful, award-winning cruise company with a strong reputation for delivering exceptional customer experiences. They are looking for a dedicated, enthusiastic and customer-focused Travel Industry Professional to join a vibrant Post Booking Services team. If you enjoy helping customers, have a keen eye for detail and love making holiday experiences as smooth and enjoyable as possible, this could be the perfect next step in your career.
The role in a nutshell;
As part of the Post Booking Services team, you'll play an important role in supporting customers after they've booked their holiday. Working closely with the Head of Department, Team Leaders and wider team, you'll handle a variety of customer service, concierge and aftersales responsibilities, ensuring every detail is taken care of.
Key Responsibilities;
Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
Provide post-booking support, including itinerary updates, booking amendments and special requests.
Manage travel documentation and administrative tasks accurately and efficiently.
Keep customers informed with timely updates and relevant travel information.
Work collaboratively with internal departments to deliver a seamless customer experience.
Maintain a professional, friendly and customer-focused approach at all times.
Arrange and book flights, hotels, transfers and tour elements for package holidays.
Experience required;
A genuine passion for travel, holidays and cruises.
Previous experience within the travel industry is essential.
A positive, proactive approach with excellent problem-solving skills.
Strong written and verbal communication skills.
Excellent organisational skills and attention to detail.
Good working knowledge of Microsoft Excel and general computer applications.
A flexible and motivated team player who can also work independently.
Previous experience within the airline industry would be advantageous.
Package;
This is a full-time role, with Saturdays on a rota basis. Salary up to £28k depending on experience. Excellent discounts offered, free fam trips, personal develo...
Customer Service Concierge employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
