Do you have call centre experience? Are you used to dealing with a high level of calls and offering a fantastic level of customer service? Experienced in, or keen to get into the Travel & Tourism industry? Do you speak German or French at a fluent level? Look no further!
We are working with a Luxury Tour Operator, who are looking for a Customer Experience Agents to join their growing team in the heart of London.
The Customer Service Agent is responsible for providing an exceptionally high level of service for all contacts across multiple channels (e.g. phone, chat, email). The primary function of the role is to ensure that all contacts are addressed as efficiently and courteously as possible with the customer in mind to achieve the best outcome for all parties.
The role:
Providing an exceptional customer experience by demonstrating a detailed knowledge of company products, promotions, services, packages and pricing.
Strive to resolve all queries at first contact.
Ensure that appropriate customer issues are escalated or redirect to the correct area of the business.
Providing the best outcome for all parties with the customer in mind at all times.
Ensure that all customer contact is accurately captured and recorded.
Ensure customer contacts are resolved within the specified timeframes.
Ensuring that quality and productivity KPIs are achieved in line with business objectives.
Ensuring that minimum requirements are met for individual QA assessments.
Strive for customers to consider all contact with the company as an exceptional experience.
Ensuring that customer feedback is sought on how the customer experience can be improved.
Ensuring an on-going focus on personal and professional development in line with business objectives.
Actively provide feedback to the leadership team on how service, systems, and processes can be improved
Ensure that all rostering, and availability commitments are met.
Ensure that an exceptional knowledge of promotions, products, and services is developed and maintained.
Handle multiple, and simultaneous contacts across all contact channels.
Ensure customer contacts are resolved within the specified timeframes.
The person:
Previous Customer Service expe...
Customer Experience Agent (German Speaking) employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
