An exciting opportunity has arisen for an experienced Travel Branch Manager to join a leading luxury tailor-made Travel Company as they launch a brand-new retail operation in Cambridge. This is a fantastic opportunity to be part of an exciting new venture, leading a team of Travel Experts specialising in creating exceptional, bespoke holidays worldwide. We're looking for a commercially driven Manager with a passion for luxury travel, strong sales experience and the ability to motivate and develop a successful team. A competitive salary and excellent benefits package are available, including private medical insurance, generous annual leave and discounted luxury holidays.
JOB DESCRIPTION:
- Take responsibility for the overall performance of the store, driving sales, conversion and profitability.
- Lead, coach and motivate a team of Travel Experts and an Assistant Manager.
- Create a proactive sales culture, ensuring exceptional customer service and consistently achieving sales targets.
- Remain hands-on with sales, assisting clients with luxury tailor-made holiday enquiries and bookings.
- Develop local business through marketing initiatives, events, networking and partnerships.
- Build long-term customer relationships, encouraging repeat business and referrals.
- Oversee daily store operations, including staff rotas, performance reviews and team development.
- Ensure the highest standards of service are delivered throughout the customer journey.
EXPERIENCE REQUIRED:
- Previous experience of managing a Retail Travel Branch
- Previous experience managing a team within travel sales or a premium, service-led sales environment.
- Proven track record of achieving sales targets and driving commercial performance.
- Strong leadership skills with experience coaching, motivating and developing a successful team.
- Confident balancing management responsibilities with hands-on selling.
- A passion for travel and delivering exceptional customer experiences.
- Excellent communication, organisational and relationship-building skills.
THE PACKAGE:
A competitive salary and excellent benefits package are available, including:
- Private medical insurance and healthcare cash plan.
- 25 days' holiday, increasing to 30 days with service.
- Additional day off for your birthday.
- Paid volunteering day.
- Enhanced pension, family leave and life insurance.
- Generous staff travel discounts, including luxury holidays.
- Gym, wellbeing and retail discount schemes.
This is a full-time, retail-based position working 37 hours per week over 5 days out of 7, including some evenings and weekends on a rota. Typically, one full weekend off per month.
INTERESTED:
Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Claire Muge, who can be contacted on or
Luxury Retail Travel Manager in Cambridge employer: Travel Trade Recruitment Careers
Join a vibrant and innovative Corporate Travel company that values your expertise in business development and relationship management. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and creativity, alongside competitive benefits tailored to enhance your work-life balance. Located in a dynamic environment, this role provides unique opportunities to make a significant impact while working with a passionate team dedicated to driving success in the corporate travel sector.
Contact Details:
Travel Trade Recruitment Careers Recruitment Team
