At a Glance
- Tasks: Provide 24/7 L1 support to internal staff and manage incidents through various channels.
- Company: Join Travel + Leisure Co., the leader in vacation ownership and travel experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: Flexible shifts, inclusive culture, and a chance to make lasting memories.
- Why this job: Be part of a global team that makes vacations happen for millions.
- Qualifications: 1-2 years in IT operations or relevant degree; excellent customer service skills.
The predicted salary is between 35000 - 40000 £ per year.
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global Service Desk Team.
Tasks will include but not limited to: Phone, Email, Self-service, Chat Incident Management.
Additionally, tasks will include managing all interactions through request management, installing software, L1 troubleshooting, remote management, Escalation and Priority Mgmt while providing an exceptional customer experience.
The Service Desk Analyst will also be the first line of support to our business partners and will develop omni-channel support and relations on a Global Level.
The successful candidate will work part of the larger Global IT Team and also have the initiative to work alone.
- How You’ll Shine
- Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures
- Resolve L1 incidents within given SLA’s
- Meet the KPI outlined.
- Collaborate with L2 and L3, Incident Mgmt Teams
- Build and document IT procedures for training purposes (Knowledge Base Management)
- Provide remote IT training for new and current staff and systems
- Work on special projects as assigned from the Service Desk Manager. Ensure all jobs are documented and closed correctly to maintain high level of Customer satisfaction.
- Display a Count On Me! service to all internal and external parties.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- What You’ll Bring
- A committed team player that will take control of all tasks assigned to them.
- Impeccable Client Manner & “Count on me” work ethic
- A hands-on, problem-solving, “can -do” attitude.
- Excellent customer service skills
- Flexibility to work productively in a fast paced, high growth and changing environment that includes shift work and after-hours on-call rosters.
- 1-2 years’ previous work experience in an IT operations environment or IT related degree
- Experience in a team environment, working to tight deadlines
- Must have excellent PC hardware skills
- Microsoft Certification and/or training will be highly regarded
- Working a 7-day rotating shift pattern
- Availability to work local Public Holidays.
- Strong problem analysis skills
- Adaptability
- Planning and organizing skills
- Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to
, including the title and location of the position for which you are applying.
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Service Desk Engineer in London employer: Travel + Leisure Co.
At Travel + Leisure Co., we pride ourselves on being a people-first employer, fostering a culture of collaboration and support. As a Manager in Financial Operations, you'll not only lead a dedicated team but also have access to extensive career development opportunities within our global organisation. Join us in creating exceptional vacation experiences while enjoying a dynamic work environment that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel + Leisure Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel + Leisure Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel + Leisure Co.:Your cover letter is your chance to shine! Tell us why you want to work at Travel + Leisure Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel + Leisure Co.!
How to prepare for a job interview at Travel + Leisure Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
