At a Glance
- Tasks: Assist members with reservations and create unforgettable vacation experiences.
- Company: Join the world's leading vacation ownership and travel membership company.
- Benefits: Enjoy health insurance, travel discounts, and professional development opportunities.
- Other info: Collaborative environment focused on growth and support.
- Why this job: Be part of a fun, innovative team that puts the world on vacation.
- Qualifications: Customer service skills and a passion for travel are essential.
The predicted salary is between 30600 - 37400 £ per year.
We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
At Travel + Leisure Co., every day is an adventure where drive meets opportunity. We are seeking an enthusiastic, customer-focused Member Services Consultant to join our team! In this role, you'll play a key part in delivering exceptional service to our members by assisting with accommodation reservations, providing expert guidance on resort offerings and membership benefits, and helping create memorable vacation experiences. You will contribute to departmental success by maximizing booking opportunities, resolving member inquiries, and supporting operational excellence.
How You'll Shine
- Responding to inbound member inquiries with confidence, professionalism, and enthusiasm to achieve positive resolutions.
- Maximizing conversion of incoming calls into confirmed reservations by identifying and recommending the most suitable holiday solutions.
- Providing accurate and compliant information on membership benefits, resort features, travel-related products, and value-added programs.
- Promoting additional services and programs including Member Education, Wyndham Rewards, Member Enhancements, and exchange partner offerings.
- Managing accommodation reservation requests and related administrative processes with accuracy and efficiency.
- Assisting Club Wyndham and affiliated resorts by providing arrival information and supporting guest inquiries.
- Maintaining reservation accuracy, processing payments and refunds, and ensuring all transactions are completed correctly.
- Taking ownership of member concerns and complaints, utilizing effective problem-solving and conflict resolution skills.
- Responding to member correspondence through various communication channels in a timely and professional manner.
- Participating actively in meetings, training sessions, and ongoing development programs.
- Supporting cross-functional operations through cross-training opportunities in inventory, allocations, sales, and exchange services.
- Demonstrating company values by delivering service with HEART, acting with integrity, fostering collaboration, and supporting colleagues.
How You'll Be Rewarded
- Build your career with a value-driven organization that promotes continual growth and development for its people.
- Comprehensive benefits package, including health insurance.
- Professional development and career growth opportunities.
- Employee travel and accommodation discounts across our resort network.
- Ongoing training, coaching, and cross-functional learning opportunities.
- A collaborative and supportive team environment focused on success and development.
What You Will Bring
- Proven ability to deliver outstanding customer service and consistently exceed customer expectations.
- Excellent verbal and written communication skills with the ability to build rapport and engage effectively with members.
- Strong attention to detail and commitment to following established processes and procedures accurately.
- A positive, enthusiastic approach to identifying booking opportunities and promoting relevant products and services.
- Experience using travel, hospitality, accommodation, or reservation management systems.
- Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and related business tools.
- Ability to work independently as well as collaboratively within a team environment.
- A genuine passion for creating exceptional holiday experiences and helping members achieve their travel goals.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to us, including the title and location of the position for which you are applying.
Member Services Consultant-CWA in London employer: Travel + Leisure Co.
At Travel + Leisure Co., we pride ourselves on being a people-first employer, fostering a culture of collaboration and support. As a Manager in Financial Operations, you'll not only lead a dedicated team but also have access to extensive career development opportunities within our global organisation. Join us in creating exceptional vacation experiences while enjoying a dynamic work environment that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Consultant-CWA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel + Leisure Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel + Leisure Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Consultant-CWA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel + Leisure Co.:Your cover letter is your chance to shine! Tell us why you want to work at Travel + Leisure Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel + Leisure Co.!
How to prepare for a job interview at Travel + Leisure Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
