At a Glance
- Tasks: Make high-volume calls to negotiate and collect on accounts while providing top-notch customer service.
- Company: Join Travel + Leisure Co., the leading vacation ownership and travel membership company.
- Benefits: Enjoy comprehensive benefits, professional development, and discounted hotel stays across Australia, Fiji, and New Zealand.
- Other info: Work in an inclusive environment that values growth, fun, and community support.
- Why this job: Be part of a dynamic team where every day is an adventure and opportunities are everywhere.
- Qualifications: Bring strong negotiation skills and experience in collections or customer service.
The predicted salary is between 31500 - 38500 £ per year.
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Go Where Opportunity Is Everywhere At Travel + Leisure Co., every day is an adventure where drive meets opportunity.
Wherever you want to take your career, let’s get there together.
We are seeking an experienced
Collections Representative to join our team!
How You’ll Shine High volume outbound calls to negotiate, service, and collect on portfolio accounts.
Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
Provide accurate advice on products, services, and accounts.
Maximize recovery of arrears to ensure targets are consistently met.
Work toward solutions with customers through empathy and negotiation.
Make sound decisions based on customer’s ability and willingness to pay, aligned with legislative and policy guidelines.
Implement timely resolutions for delinquent or irregular accounts.
Maintain accurate records in collections and servicing systems while ensuring confidentiality.
Follow up on accounts to ensure payment plans are fulfilled.
Comply with regulations by completing required training and testing.
Contribute proactively in team meetings to improve collections and recovery strategies.
Achieve KPIs and targets on both individual and departmental levels.
Perform account administration and other duties as required.
How You’ll Be Rewarded Build your career with a value-driven organization that promotes continual growth and development for its people.
Benefits include: Comprehensive benefits package including health insurance and retirement plans.
Professional development opportunities to support career growth.
Discounted hotel stays across Australia, Fiji, and New Zealand.
Subsidized private health cover upon successful completion of probation.
What You Will Bring Excellent time management and self-motivation skills.
Flexibility and adaptability to thrive in a fast-paced environment.
Ability to work rostered hours when required.
Intermediate Microsoft Office proficiency.
Strong negotiation skills with patience, perseverance, and empathy.
Experience in collections, customer service, or sales call center environments.
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Collections Representative in London employer: Travel + Leisure Co.
At Travel + Leisure Co., we pride ourselves on being a people-first employer, fostering a culture of collaboration and support. As a Manager in Financial Operations, you'll not only lead a dedicated team but also have access to extensive career development opportunities within our global organisation. Join us in creating exceptional vacation experiences while enjoying a dynamic work environment that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel + Leisure Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel + Leisure Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel + Leisure Co.:Your cover letter is your chance to shine! Tell us why you want to work at Travel + Leisure Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel + Leisure Co.!
How to prepare for a job interview at Travel + Leisure Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
