At a Glance
- Tasks: Be the go-to person for customer inquiries and manage bookings like a pro.
- Company: Join Travel + Leisure Co., the leader in vacation ownership and travel experiences.
- Benefits: Enjoy competitive health insurance, discounts on stays, and fun work events.
- Other info: Dynamic team environment with great career growth and training opportunities.
- Why this job: Make a real impact by helping people create unforgettable vacation memories.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- Global Rental Operations Consultant
- How You’ll Shine
- Act as main contact for customer, member, and partner inquiries
- Manage communications (inbound/outbound) and provide updates
- Own cases from start to resolution with cross-team collaboration
- Document all interactions and resolutions properly
- Manage guest relocations due to overbooking or disruptions
- Arrange alternative accommodations and rebookings
- Apply compensation per guidelines and track recovery costs
- Ensure service continuity and customer satisfaction
- Investigate complex issues (reservation, payment, system)
- Identify root causes and recommend solutions
- Coordinate with teams for resolution and trend identification
- Ensure compliance with rates, promotions, and channel rules
- Identify and elevate discrepancies in pricing or availability
- Work with inventory/yield teams to resolve issues
- Report mismatches affecting bookings and operations
- Handle payment, refund, and revenue-share inquiries
- Investigate discrepancies and coordinate with accounting
- Track and update cases through resolution
- Ensure compliance with PCI/PII/data privacy standards
- Maintain accurate documentation for audit readiness
- How You’ll Be Rewarded
- Career advancement and training opportunities that enhance professional growth
- Rewards & Recognition
- Competitive health insurance with dental coverage
- Discounted hotel and resort stay at Wyndham properties
- E-learning courses
- A fun and fantastic work environment that includes exciting activities and events
- Occupational health and safety compliant workplace
- Shuttle services
- What You Will Bring
- High School Diploma or equivalent required
- Bachelor’s degree preferred
- Experience in reservation, travel, hospitality, vacation ownership, or customer support operations
- Experience navigating reservation systems and related operational platforms
- Strong customer service, communication, and de-escalation skills
- Ability to research issues, coordinate resolution, and manage cases across multiple systems
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced, queue-driven environment
- Intermediate proficiency with Microsoft Office (Outlook, Excel, Word, Teams)
- Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure. com, including the title and location of the position for which you are applying.
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Global Rental Operations Consultant employer: Travel + Leisure Co.
At Travel + Leisure Co., we pride ourselves on being a people-first employer, fostering a culture of collaboration and support. As a Manager in Financial Operations, you'll not only lead a dedicated team but also have access to extensive career development opportunities within our global organisation. Join us in creating exceptional vacation experiences while enjoying a dynamic work environment that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Global Rental Operations Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel + Leisure Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel + Leisure Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Rental Operations Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel + Leisure Co.:Your cover letter is your chance to shine! Tell us why you want to work at Travel + Leisure Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel + Leisure Co.!
How to prepare for a job interview at Travel + Leisure Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
