At a Glance
- Tasks: Lead contact centre operations and drive outstanding customer experiences.
- Company: Join Travel + Leisure Co., the leader in vacation ownership and travel.
- Benefits: Career development, collaborative culture, and a focus on innovation.
- Other info: Inclusive workplace with opportunities for growth and fun.
- Why this job: Make a real impact in a dynamic environment while helping others enjoy their vacations.
- Qualifications: Proven leadership in contact centres and strong understanding of consumer finance.
The predicted salary is between 70000 - 90000 £ per year.
We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
At Travel + Leisure Co., our vision is to put the world on vacation. We’re looking for an experienced Contact Centre Director to lead our operations and drive outstanding customer, financial, and service outcomes.
About the Role
As Contact Centre Director, you will lead the end-to-end contact centre function, driving performance across our Consumer Finance portfolios while maintaining exceptional customer experiences and compliance standards.
How You’ll Shine
- Lead contact centre operations to deliver strong cash flow, service levels, and low defaults
- Drive collections strategy, performance, and portfolio outcomes
- Manage inbound demand, workforce planning, and team priorities
- Ensure compliance with all regulatory and securitisation requirements
- Oversee reporting, data integrity, and performance insights
- Build strong stakeholder relationships across the business
- Lead, coach, and develop high-performing teams
- Drive continuous improvement across processes, systems, and service delivery
What You’ll Bring
- Proven leadership experience in contact centres and/or collections
- Strong understanding of consumer finance and compliance
- Data-driven, with a focus on performance and continuous improvement
- Exceptional leadership and stakeholder management skills
Why You’ll Love It Here
- Join a supportive, high-performing team where your work truly matters
- Career development and cross‑functional learning opportunities
- Exposure to a large‑scale finance operation
- Collaborative team culture focused on growth and innovation
- Be part of a company that values integrity, service, and teamwork
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Director, Contact Center employer: Travel + Leisure Co.
At Travel + Leisure Co., we pride ourselves on being a people-first employer, fostering a culture of collaboration and support. As a Manager in Financial Operations, you'll not only lead a dedicated team but also have access to extensive career development opportunities within our global organisation. Join us in creating exceptional vacation experiences while enjoying a dynamic work environment that values innovation and personal growth.
