At a Glance
- Tasks: Lead the contact centre, ensuring top-notch service and driving performance across finance portfolios.
- Company: Join Travel + Leisure Co., a leader in customer experience and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Proven leadership in contact centres and strong understanding of finance operations.
The predicted salary is between 60000 - 80000 £ per year.
Travel + Leisure Co. is seeking an experienced Contact Centre Director to lead our end-to-end contact centre function, driving performance across Consumer Finance portfolios while maintaining exceptional customer experiences and compliance standards.
You will oversee cash flow, service levels, and portfolio outcomes, manage workforce planning, and drive continuous improvement across processes and systems to deliver strong business results.
Contact Center Director: Drive Service, Collections & Growth employer: Travel + Leisure Co.
Travel + Leisure Co. is an excellent employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant area, employees benefit from competitive compensation packages, comprehensive training programs, and opportunities to make a meaningful impact in the consumer finance sector while ensuring exceptional customer experiences.
