At a Glance
- Tasks: Support sales operations, manage customer queries, and maintain CRM data.
- Company: Join a leading travel innovation group with a global presence.
- Benefits: Gain valuable experience, potential full-time role, and structured training.
- Other info: Exciting opportunities for growth and development in the travel industry.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer success.
- Qualifications: Enthusiasm for learning and basic admin skills required.
The predicted salary is between 800 - 1400 £ per month.
As renowned travel industry heavyweights, the Travel Innovation Group offers a wealth of unique services via our three companies; Lime, Aviate and Calrom. We began with our bespoke tech which provides market-leading flight booking systems for the world’s leading airlines to the travel trade to book the world’s most recognisable travel brands. Our service is legendary in the industry and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. We’ve always been innovators at heart. While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to join us, to succeed with us and to grow with us.
A full-time role is potentially available on successful completion of the apprenticeship.
Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment. You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
What you’ll be doing:
- Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
- Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
- Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
- Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
- Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
- Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
- Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
- Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.
Qualifications & Training:
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Working hours: 09:00 – 17:30, Monday to Friday.
Apprentice Sales Support Officer in West Kilbride employer: Travel Innovation Group
At Travel Innovation Group, we pride ourselves on being a leading employer in the travel industry, offering a vibrant work culture at our Cheshire Oaks HQ where innovation thrives. As an Apprentice Sales Support Officer, you'll benefit from structured training through Cheshire College, alongside opportunities for personal and professional growth within a supportive team that values your contributions. Join us to be part of a dynamic environment where your enthusiasm and dedication can lead to a rewarding career in a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Sales Support Officer in West Kilbride
✨Tip Number 1
Get to know the company inside out! Research Travel Innovation Group, their services, and their culture. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Travel Innovation Group.
We think you need these skills to ace Apprentice Sales Support Officer in West Kilbride
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for the travel industry shine through in your application. We want to see that you're excited about the role and eager to learn more about business operations and customer service.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the job description. We love seeing how your background can contribute to our Sales & Partnerships function!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re a great fit for the Apprentice Sales Support Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Travel Innovation Group
✨Know the Company Inside Out
Before your interview, take some time to research the Travel Innovation Group and its companies. Understand their services, values, and recent developments. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Show Your Enthusiasm for Learning
As an Apprentice Sales Support Officer, they want someone eager to learn. Be prepared to discuss your willingness to grow and adapt in a fast-paced environment. Share examples of how you've taken initiative in the past to learn new skills or improve processes.
✨Demonstrate Strong Communication Skills
Since you'll be acting as the first point of contact, it's crucial to showcase your communication abilities. Practice clear and concise responses to common questions, and think about how you would handle various customer queries. This will help you convey confidence during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you.
