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- Tasks: Support sales operations, manage customer queries, and maintain CRM data in a dynamic environment.
- Company: Join a leading travel trade brand with a focus on innovation and customer satisfaction.
- Benefits: Starting salary of £20,000, bonus, free drinks on Fridays, and 33 days annual leave.
- Why this job: Kickstart your career in a fast-paced role with full training and growth opportunities.
- Qualifications: GCSE Maths and English at Grade 4 or above; strong organisational and communication skills.
- Other info: Enjoy a modern office with an on-site gym and bar, plus free parking!
The predicted salary is between 800 - 1400 £ per month.
Starting at £20,000, plus bonus & benefits (rising to minimum wage until completion).
About us and the department this role sits in:
- Lime: British Airways experts, providing the airline's best fares to the travel industry with a number of unique benefits.
- Aviate: Founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.
- Calrom: A fast-growing SaaS company, Calrom has a proven record of delivering innovative software for international airlines.
Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
The role:
We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment. You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
Tasks & responsibilities include:
- Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
- Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
- Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
- Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
- Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
- Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
- Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
- Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.
- Contribute to continuous improvement by flagging recurring issues and keeping handover notes and trackers up to date.
Full training and support will be provided, so what matters most is your enthusiasm, good work ethic and willingness to learn.
We think you’ll be a great fit if you have:
- Are highly organised with strong time management skills and the ability to prioritise effectively.
- Have excellent attention to detail and confidence working with data accurately.
- Are a clear, confident communicator across phone, email, Microsoft Teams and in person.
- Are service-oriented, approachable and professional under pressure.
- Are comfortable with technology and keen to learn new systems and processes (CRM, Zendesk or similar).
- Take ownership of tasks, follow through to completion and escalate appropriately when needed.
- Work well in a team and contribute to a positive, collaborative culture.
Entry requirements:
- GCSE Maths and English at Grade 4 or above.
We have an internal training platform — your development is on us.
What’s parking like?
There’s free on-site parking, plus electric car chargers at World House!
Free drinks on Fridays — seriously? Every Friday at World House (Ellesmere Port), no catch.
Incentive bonus: £1,000 bonus after you complete your first year.
Modern office with on-site gym and bar so you can enjoy a free drink on a Friday!
5% company pension.
33 days annual leave including bank holidays.
Internal training academy to support your learning and personal development.
Sales Support (Level 3 Apprenticeship) in Ellesmere Port employer: Travel Innovation Group
Contact Detail:
Travel Innovation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support (Level 3 Apprenticeship) in Ellesmere Port
✨Tip Number 1
Get your networking game on! Reach out to people in the industry through LinkedIn or local events. We can’t stress enough how important it is to make connections; you never know who might help you land that dream role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. We all know how nerve-wracking interviews can be, so getting comfortable with your answers will boost your confidence.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with potential employers, let your passion for the role shine through. We love seeing candidates who are genuinely excited about what they could bring to the team.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Sales Support (Level 3 Apprenticeship) in Ellesmere Port
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for the role! Make sure to express your eagerness to learn and grow within the Sales Support team. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application: Take the time to customise your CV and cover letter to match the job description. Highlight your organisational skills, attention to detail, and any relevant experience that aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travel Innovation Group
✨Know the Company Inside Out
Before your interview, take some time to research Lime, Calrom, and Aviate. Understand their unique services and how they cater to the travel trade. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Organisational Skills
As a Sales Support apprentice, being organised is key. Prepare examples from your past experiences where you've successfully managed tasks or projects. Highlight your time management skills and how you prioritise effectively, as these are crucial for the role.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to demonstrate how you can communicate clearly across different platforms, whether it’s via phone, email, or in person. You might even want to role-play common scenarios you could face in the role to build your confidence.
✨Emphasise Your Willingness to Learn
This role is all about growth and learning. Make sure to express your enthusiasm for developing new skills, especially with technology like CRM and Zendesk. Share any relevant experiences where you've quickly adapted to new systems or processes, showing that you're ready to take on challenges.