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- Tasks: Support and enhance travel systems while collaborating with internal and external teams.
- Company: Join a dynamic team within a leading travel tech company.
- Benefits: Starting salary of ÂŁ20,000, bonus, gym access, and 33 days leave.
- Why this job: Be part of innovative projects that shape the future of travel technology.
- Qualifications: GCSE Maths and English at Grade 4 or above; IT knowledge is a plus.
- Other info: Enjoy a modern office environment with great career growth opportunities.
The predicted salary is between 20000 - 20000 ÂŁ per year.
Contract Apprenticeship
Location: Ellesmere Port, UK
Shift pattern: Monday – Friday, between 08:00 – 19:00
Salary: Starting at ÂŁ20,000, plus bonus & benefits (rising to minimum wage until completion)
About us and the department this role sits in:
We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade.
- Lime: British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits.
- Aviate: Founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.
- Calrom: A fast-growing SaaS company, Calrom has a proven record of delivering innovative software for international airlines.
This role sits within our team of Product experts who act as the gateway between our client facing brands and our development company Calrom. We’re responsible for our Travel Systems products; including identifying business requirements, scoping, change management, defect resolution, test plans and versioning release validation of our bespoke travel systems and partner integrations to ensure our Travel System products operate seamlessly.
The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support.
Tasks & responsibilities include:
- Understand customer businesses and our operational departments as to how they use our products.
- Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems.
- Collate and document business requirements working closely with internal stakeholder departments.
- Work with operational teams to understand key business areas for improvement and automation.
- Review and analyse Product & System specifications.
- Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process.
- Support product roadmap delivery based on business wide priorities.
- Report product defects to development teams and communicate known issues to Product stakeholders.
- Design and create test scripts for manual execution.
- Execute test scripts, reviewing, and communicating results.
- UAT validation for new functionality, product defect resolution and version updates.
- Investigate test case failures, including Grafana, JSON & XML file review.
- Conduct overall platform regression testing.
- Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer.
- Investigate and escalation of any reports of platform or major functionality outages.
- Support with onboarding and user setup.
We think you’ll be a great fit if you have:
- Able to understand requirements, document and communicate in a clear and concise manner.
- Have an analytical mind and desire for problem-solving and continuous evolution of platforms.
- Have a strong attention to detail.
- Strive to continuously improve quality.
- Aim to “self-learn / develop” skills and understanding of industry practices, procedures and policies that would impact Travel Innovation Group.
- Have strong organisation, prioritising, and time-management skills.
- Have achieved a GCSE or A-level equivalent IT, Computer Science or similar qualification (desirable).
Entry requirements:
- GCSE Maths and English at Grade 4 or above
- Aged 18 or over
Start date: 7 September 2026
Incentive bonus: ÂŁ1,000 bonus after you complete your first year
Modern office with on-site gym and bar so you can enjoy a free drink on a Friday!
5% company pension matched pension contribution
33 days annual leave including bank holidays
Internal training academy to support your learning and personal development
Additional benefits to support your wellbeing and happiness
IT Solutions Technician (Level 3 Apprenticeship) in Ellesmere Port employer: Travel Innovation Group
Contact Detail:
Travel Innovation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Solutions Technician (Level 3 Apprenticeship) in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their travel systems and be ready to discuss how your skills can help improve their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice common interview questions and answers with a friend or in front of a mirror. The more comfortable you are speaking about your experiences and skills, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Solutions Technician (Level 3 Apprenticeship) in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for IT shine through! We want to see that you’re genuinely interested in technology and how it can improve travel systems. Share any relevant experiences or projects that highlight your passion.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences simple. This will help us understand your skills and experiences without getting lost in the details.
Highlight Problem-Solving Skills: As an IT Solutions Technician, problem-solving is key! In your application, mention specific examples where you've tackled challenges or improved processes. This shows us that you have the analytical mindset we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Travel Innovation Group
✨Know Your Stuff
Make sure you understand the role of an IT Solutions Technician inside out. Familiarise yourself with the travel systems and products mentioned in the job description. Being able to discuss how you can support product evolution and improve processes will show that you're genuinely interested and ready to contribute.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially those related to IT or customer service. Think about times when you've identified issues and proposed solutions. This will demonstrate your analytical mind and desire for continuous improvement, which are key for this role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s products, the team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Clear Communication
Since the role requires clear documentation and communication of business requirements, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and articulate.