At a Glance
- Tasks: Support sales operations, manage customer queries, and maintain CRM data in a dynamic environment.
- Company: Join the Travel Innovation Group, a leader in the travel industry with a culture of innovation.
- Benefits: Gain valuable experience, potential full-time role, and structured apprenticeship training.
- Other info: Thriving office environment with opportunities for growth and development.
- Why this job: Kickstart your career in a fast-paced, rewarding role with real impact on customer relationships.
- Qualifications: Enthusiasm for learning and basic admin skills; GCSEs in English and Maths preferred.
The predicted salary is between 800 - 1400 £ per month.
As renowned travel industry heavyweights, the Travel Innovation Group offers a wealth of unique services via our three companies; Lime, Aviate and Calrom. We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world's most recognisable travel brands. Our service is legendary in the industry and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. We are looking for exceptional talent to join us, to succeed with us and to grow with us.
A full-time role is potentially available on successful completion of the apprenticeship.
Here in Partnerships, we are all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
The Role: We are looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment. You will provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
What you will be doing:
- Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
- Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
- Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
- Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
- Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
- Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
- Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
- Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.
Qualifications & Training: The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Working hours: 09:00 – 17:30, Monday to Friday.
Apprentice Sales Support Officer employer: Travel Innovation Group
At Travel Innovation Group, we pride ourselves on being a leading employer in the travel industry, offering a vibrant work culture at our Cheshire Oaks HQ where innovation thrives. As an Apprentice Sales Support Officer, you'll benefit from structured training and mentorship, with opportunities for career progression within our dynamic team. Join us to be part of a supportive environment that values your growth and contributions while working with renowned brands in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Sales Support Officer
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections. Look for local networking events, trade shows, or industry meet-ups in your area to meet professionals and even potential mentors! Engage with people in your community; who knows, they might know about an apprenticeship opportunity at a place like Travel Innovation Group.
✨Utilise Social Media for Real-Time Opportunities
Platforms like LinkedIn are goldmines for apprenticeship seekers in sales. Follow companies like Travel Innovation Group and join groups focused on business development to stay updated on apprenticeship announcements and advice from industry insiders.
✨Connect with Your University's Careers Service
If you’re enrolled in a school, your careers service can be super helpful for finding apprenticeships. They often have exclusive access to companies looking for apprentices, so don’t underestimate this resource! Plus, they can help you prepare for interviews specific to sales roles.
✨Show Your Passion Through Practical Experience
Dive into small projects or volunteer roles that involve sales or business development. Even things like helping a local charity with their outreach can show that you’re proactive and engaged in the field. This experience can set you apart when you're vying for an apprenticeship at Travel Innovation Group.
We think you need these skills to ace Apprentice Sales Support Officer
Some tips for your application 🫡
Show Off Your People Skills:In sales and business development, communication is key! Make sure your CV highlights any experience you have in customer service or teamwork. Whether it's a part-time job or school projects, mention how you’ve successfully collaborated with others or communicated effectively with clients.
Craft a Motivating Cover Letter:As this is an apprenticeship, the hiring team at Travel Innovation Group will be keen to see your motivation and eagerness to learn. Use your cover letter to explain why you’re excited about joining their team and what you hope to gain from the experience. That personal touch can really set you apart!
Highlight Relevant Courses or Projects:If you've taken any relevant courses, workshops, or have worked on projects that relate to sales or business development, make sure to mention those in your application. This can include anything from economics to marketing projects; it shows that you’re engaged and knowledgeable about the field.
Tailor Your CV for the Role:When applying for an apprenticeship, make sure your CV is specifically tailored for the sales role. Focus on skills like negotiation, persuasion, and relationship building. Use bullet points to break down your experiences simply, letting your potential stand out to Travel Innovation Group straight away!
How to prepare for a job interview at Travel Innovation Group
✨Know Your Sales Fundamentals
Brush up on your understanding of basic sales principles, like the sales funnel and customer relationship management. Being able to chat confidently about these concepts will show that you're ready to hit the ground running in your apprenticeship at Travel Innovation Group.
✨Prepare for Role-Play Scenarios
Expect to participate in role-playing exercises where you might have to sell a product or handle an objection. Practising these scenarios can help us to demonstrate your communication skills and problem-solving abilities, which are crucial in sales.
✨Highlight Your Learning Drive
Since this is an apprenticeship, the hiring team at Travel Innovation Group will be keen to see how eager you are to learn. Be prepared to discuss how you plan to develop your skills and what you hope to achieve during your time there. Show them your enthusiasm!
✨Ask Insightful Questions About the Sales Process
Come ready with questions about their sales strategies or how their team collaborates on deals. This shows we're not just interested in the role but also in how Travel Innovation Group operates. It’ll also help you gauge if their methods align with your learning goals.
