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- Tasks: Lead CRM and email communications, manage social media presence, and optimise HubSpot strategies.
- Company: Join an award-winning B2B travel training platform with a collaborative culture.
- Benefits: Enjoy flexible working, genuine autonomy, and exposure to global travel brands.
- Why this job: Shape communications for a fast-growing platform and make a real impact.
- Qualifications: 2-5 years in digital marketing, strong HubSpot skills, and excellent communication.
- Other info: Work in a dynamic team where your ideas can thrive.
The predicted salary is between 36000 - 60000 £ per year.
The Travel Hub is an award-winning B2B travel training platform connecting travel agents worldwide with destinations, suppliers, and industry insights. We empower agents to develop their expertise and better serve their clients through comprehensive training, curated content, webinars, and practical resources. Working with leading global destinations and travel brands, we deliver educational opportunities and valuable insights directly to the travel trade. As we grow, we're strengthening our communications strategy to be more targeted, data-driven, and genuinely useful to our community.
We're looking for an organised, HubSpot-savvy marketing professional to own our CRM, email communications, and social media presence. This is a hands-on role for someone who loves systems, storytelling, and turning data into action—and who will be central to how we engage our audience, nurture relationships through HubSpot, and extend our reach across digital channels.
HubSpot & CRM Leadership (Your Core Focus)
- Lead HubSpot implementation and optimisation across the business (Marketing Hub)
- Own database management including segmentation, list hygiene, deduplication, suppression lists, and GDPR compliance
- Build and optimise email campaigns, newsletters, automated workflows, and onboarding sequences
- Manage contact properties, lifecycle stages, and audience segmentation strategies
- Track and report on webinar attendance, content engagement, and partner/sponsor campaign performance
- Partner with our commercial team to deliver sponsorship insights and campaign reporting
- Champion HubSpot best practices and drive continuous improvement
Email & Communications
- Plan, write, and execute all B2B email communications through HubSpot
- Design engaging email layouts with compelling copy, clear CTAs, and seamless user experience
- Test, iterate, and optimize for improved open rates, click-throughs, and engagement
- Manage preference centres and subscription options to ensure relevant, permission-based communications
Social Media (Including TikTok Launch)
- Own and grow our presence on LinkedIn, Instagram, and TikTok
- Launch our TikTok account from scratch with a clear, achievable, on-brand content strategy
- Create and schedule regular content, working with internal teams and travel partners
- Repurpose webinars, events, and platform content into social-first formats
- Monitor performance, identify what resonates, and refine strategy accordingly
Reporting & Insights
- Deliver clear, actionable reporting on email performance, audience growth, engagement, and social reach
- Support partner and sponsor reporting with campaign insights and metrics
Requirements
Essential
- 2–5 years of digital marketing experience with a strong focus on CRM and email marketing
- Advanced, hands-on experience with HubSpot Marketing Hub (this is not an entry-level role)
- Proven ability to manage complex databases, segmentation, and automated workflows independently
- Excellent written communication skills with a confident B2B tone
- Highly organised, detail-oriented, and process-driven
- Comfortable working remotely and managing your own priorities
Desirable
- Experience in B2B, travel, media, or platform businesses
- Track record of launching or growing a TikTok account
- Strong understanding of GDPR and consent management within HubSpot
- Design skills using Canva or similar tools
Benefits
What We Offer
- Genuine autonomy and clear ownership of your areas
- Flexible, hybrid working environment located in Biddestone, 20 mins outside Bath (must be in the office 3 days per week)
- The opportunity to shape communications for a fast-growing B2B travel platform
- Exposure to global travel brands, destinations, and industry partners
- A small, collaborative team where ideas move quickly and impact is visible
CRM & Communications Manager in Chippenham employer: Travel Hub Collection
Contact Detail:
Travel Hub Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Communications Manager in Chippenham
✨Tip Number 1
Get to know the company inside out! Research The Travel Hub, their mission, and their recent projects. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Showcase your skills in action! If you’ve got experience with HubSpot or social media campaigns, create a portfolio or case studies. This will help you stand out and demonstrate your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Travel Hub.
We think you need these skills to ace CRM & Communications Manager in Chippenham
Some tips for your application 🫡
Show Off Your HubSpot Skills: Make sure to highlight your experience with HubSpot in your application. We want to see how you've used it to manage CRM, email campaigns, and social media. Don’t just list your skills; tell us how you’ve made an impact using them!
Craft Compelling Copy: Since this role is all about communication, your written application should reflect that. Use a confident B2B tone and make your copy engaging. Think of it as your first chance to impress us with your storytelling abilities!
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Ensure your application is well-structured and free from typos. This shows us you’re organised and take pride in your work—qualities we value highly at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Travel Hub Collection
✨Know Your HubSpot Inside Out
Since this role is all about HubSpot, make sure you brush up on your knowledge of the platform. Familiarise yourself with its features, especially those related to CRM and email marketing. Be ready to discuss how you've used HubSpot in past roles and any specific campaigns you've managed.
✨Showcase Your Storytelling Skills
This position requires a knack for storytelling through email and social media. Prepare examples of how you've crafted compelling narratives in your previous work. Think about how you can engage an audience and drive action through your communications.
✨Demonstrate Data-Driven Decision Making
The Travel Hub values data-driven strategies, so come prepared with examples of how you've used data to inform your marketing decisions. Discuss specific metrics you've tracked, how you've optimised campaigns based on performance, and any insights you've gained from analytics.
✨Be Ready to Talk Social Media Strategy
With a focus on growing their social media presence, especially on TikTok, think about innovative content ideas you could bring to the table. Prepare to discuss your experience with different platforms and how you would approach launching and managing a new TikTok account.
