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For Companies At a Glance
- Tasks: Coordinate and manage bespoke tours for private groups, ensuring smooth operations and excellent client support.
- Company: Join Travel Editions, a multi-award-winning UK tour operator with a passion for cultural holidays.
- Benefits: Enjoy a competitive salary, fully remote work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team creating unforgettable travel experiences for diverse groups.
- Qualifications: 2+ years in travel or tour operations, strong organisational skills, and attention to detail.
- Other info: Flexible working environment with opportunities for occasional travel.
The predicted salary is between 25000 - 28000 £ per year.
Department: Private Groups
Location: Fully remote (UK), with occasional travel
Employment Type: Full-time (37.5 hours per week)
Salary range: £30,000–£32,000 depending on experience
Start Date: TBC
About Travel Editions
Founded in 1994, Travel Editions is a multi-award-winning UK based tour operator specialising in escorted cultural and special-interest holidays worldwide. Our Private Groups programme designs and operates bespoke tours for organisations, societies and affinity groups. We are now seeking a Private Groups Operations & Account Coordinator to support the delivery and administration of confirmed private group tours.
The Role
This role is primarily operational and administrative, focused on turning confirmed private groups into fully prepared, accurately documented and smoothly delivered tours. You will manage all pre-departure arrangements, act as the main day-to-day contact for group organisers, and ensure bookings, finances and documentation are handled accurately and on time. Working closely with the Head of Private Groups and the Operations team, you will own the journey from confirmation to departure, ensuring nothing is missed.
Key Responsibilities
- Group Operations & Pre-Departure Delivery
- Assist in creating engaging and tailored itineraries that meet the interests and requirements of each private group, ensuring all activities, visits, and experiences are feasible and operationally practical.
- Book and confirm visits, transport and all key tour components in preparation for tour set-up, ensuring timings, capacities and supplier requirements are accurately coordinated.
- Prepare a comprehensive tour set-up for handover to the Product team, including finalised itineraries, supplier confirmations, operational notes and any special requirements, to ensure a smooth loading of tours.
- Manage the full pre-departure operation of confirmed private group tours, including accommodation, transport, flights, guides, entrances and meals.
- Liaise with suppliers, DMCs and ground handlers to contract, confirm and reconfirm services.
- Ensure all services are booked within deadlines, budget and agreed specifications.
- Prepare, check and issue (as applicable) all documentation, including booking confirmations, invoices and receipts, final travel documents and tour information packs.
- Process rooming lists, special requirements and payments.
- Manage amendments, upgrades and cancellations in line with terms and conditions.
- Work closely with the Head of Private Groups and the Operations team to ensure tours are fully operationally ready prior to departure.
- Act as an operational contact for group organisers from confirmation through return when required.
- Build strong working relationships with group organisers, providing clear, proactive pre-departure communication.
- Respond to operational queries efficiently and resolve issues before they impact delivery.
- Support organiser meetings, presentations or pre-travel briefings when required.
- Support repeat group business through strong delivery, accurate administration and positive organiser relationships.
- Assist with basic itinerary or costing input when required, working under guidance from senior team members.
- Maintain accurate records across booking and CRM systems.
- Support post-tour reconciliation, feedback collection and reporting.
- Identify opportunities to improve operational efficiency and accuracy.
Key Requirements
- Essential
- 2+ years’ experience in a tour operator, travel agency, DMC or group travel role.
- Experience handling multi-component bookings.
- Excellent attention to detail and administrative accuracy.
- Strong organisational skills with the ability to manage multiple deadlines simultaneously.
- Confident written and verbal communication.
- Comfortable working with booking systems, CRMs and Microsoft Office.
- Experience with private groups or special-interest travel.
- Knowledge of UK and European travel.
- Experience supporting client events or Trade events.
Key Competencies
- Operational focus – you enjoy making complex trips run smoothly.
- Administrative rigour – documents, systems and finances are always accurate.
- Client-focused and professional in organiser communications.
- Calm and organised when managing multiple moving parts.
- Proactive and solutions oriented.
Private Groups Operations & Account Coordinator in Worcester employer: Travel Editions Ltd
Contact Detail:
Travel Editions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Groups Operations & Account Coordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with private groups. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Travel Editions and their Private Groups programme. Show us you know what we do and how you can contribute to making our tours unforgettable!
✨Tip Number 3
Practice your communication skills! As a Private Groups Operations & Account Coordinator, you'll need to be clear and confident when liaising with group organisers. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team!
We think you need these skills to ace Private Groups Operations & Account Coordinator in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Groups Operations & Account Coordinator role. Highlight your relevant experience in tour operations and showcase how your skills align with our needs at Travel Editions.
Show Off Your Attention to Detail: Since this role requires excellent administrative accuracy, be sure to demonstrate your attention to detail in your application. Use clear formatting and check for any typos or errors before hitting send!
Be Personable and Professional: We love a friendly tone! While maintaining professionalism, let your personality shine through in your written application. This will help us see how you might fit into our team culture at Travel Editions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travel Editions Ltd
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's responsibilities and how they relate to the tour operations. Familiarise yourself with the types of tours Travel Editions offers, especially those tailored for private groups. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples from your past experience where you've successfully managed multiple deadlines or complex bookings. Highlight your attention to detail and how it has positively impacted your previous roles. This will show that you can handle the operational focus required for this job.
✨Communicate Like a Pro
Since the role involves liaising with group organisers, practice clear and confident communication. Think about how you would handle common queries or issues that might arise during the pre-departure phase. Being able to articulate your thoughts clearly will impress the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss a time when you faced a challenge in a previous role and how you resolved it. This could be anything from managing a last-minute change in a booking to dealing with a difficult client. Showing that you're proactive and solutions-oriented will align perfectly with the key competencies they're looking for.
